They work very slowly; took over three months to complete the fibre install with only one pro-active communication about its status during all that time. They left a significant hole in the outside wall because the installation team drilled the hole for the fibre cable from the 'inside out' which took off a large 'scab' of brick and render. This really did make us question the ability of their installation team. They took several weeks to respond to our request for the hole to be repaired. They are due today - we will provide an update on their latest efforts.