Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.59

4.6 Rating 535 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 535 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the installation and the guys who did it were professional and courteous 😊”

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Posted 5 hours ago

“Excellent service from start to finish. All staff polite and considerate.”

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Posted 7 hours ago

“So far proven to be reliable and reasonable speeds. All work was done quickly and fairly well organised with only the weather causing slight delays. Only grumble so far on the odd time I've been home during day time is speed drops noticeably but I will assume for now that is related to works carried out in the area.”

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Posted 9 hours ago

Good morning, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience. With regards to the speed dropping in the day time, please give our friendly customer service team a call on 0333 240 7997 and we will be able to get this issue resolved. Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Amazing team I could not see where they have been in my garden. Thank you everyone”

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Posted 11 hours ago

Hi Michele, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience! Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Very professional and my one issue was dealt with very quickly.”

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Posted 12 hours ago

Hi Gary, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection and service! Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Excellent customer service, well up to the standard of our previous provider Zen, and they take some beating.”

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Posted 13 hours ago

Hi David, Thanks for the 5 star review - we're delighted that you're happy with your new Wessex Internet connection! Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Very pleased with my service, installation & broadband, delivered what they promised, best I’ve ever had”

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Posted 13 hours ago

Hi Rick, Thanks for the 5 star review - we're delighted that you're happy with your service, installation and broadband! Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Delivered what nobody else could”

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Posted 13 hours ago

Good afternoon, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection. Best wishes, The Wessex Internet Team

Posted 7 hours ago

“Very easy to get connected. Friendly team of advisors. No issues with connectivity. Over all very happy with our experience.”

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Posted 14 hours ago

Good morning, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team

Posted 14 hours ago

“Broadband speed download and upload is good. Customer service and advice not so good. WiFi range wasn't as good as previous provider with two rooms with no signal. Called Wessex and they said they could look at boosting the signal from the installed WiFi beacon - why not just do this at initial install?? Was originally advised that me current home phone would not work on Wessex and to get a VoIP compatible phone. I did this pre switch over so I was ready and had no break in service, at a cost of £70 for a new phone. When switch over day came, the new phone didn't work. Called Wessex to be told that I shouldn't have been advised to buy a VoIP phone as would not work and also that my current phone would not work. I ignored this, plugged my old phone in, and hey presto, it works fine...a lot of messing around and wrong advice for something that should have been straight forward.”

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Posted 14 hours ago

Hi Mark, Thanks for your feedback. We're sorry to hear about the advice you've been given. We will investigate to make sure this doesn't happen again. Best wishes, The Wessex Internet Team

Posted 13 hours ago

“after years of very low speeds this wessex internet is a godsend excellent”

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Posted 14 hours ago

Hi Mr Welch, Thanks for the 5 star review! We're delighted to hear that you now have ultrafast broadband! Best wishes, The Wessex Internet Team

Posted 14 hours ago

“Excellent and efficient service, thank you.”

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Posted 14 hours ago

Hi Sandy, Thanks for the 5 star review! We're thrilled to hear that you are happy with the service provided. Best wishes, The Wessex Internet Team

Posted 14 hours ago

“Very easy and pleasant to deal with Wessex Internet. All staff, office and installation are helpful and polite.”

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Posted 14 hours ago

Hi Jim, Thank you for the 5 star review - we're delighted to hear your now installed and happy with the service you received! Best wishes, The Wessex Internet Team

Posted 14 hours ago

“At last, about eighteen months late, we have Wessex Internet. The installation was straightforward and it does what it says on the tin. Great, steady speeds that are what was promised. What’s not to like.”

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Posted 14 hours ago

Hi Richard, Thank you for the 5 star review - apologies for the delay, but we're delighted to hear your connection is now live and you are happy with the service provided! Best wishes, The Wessex Internet Team

Posted 14 hours ago

“I am basically happy with the full fibre, the connection on my PC is a little slow but I think that is the age etc of the PC not the full fibre!”

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Posted 14 hours ago

“Wessex Internet have been absolutely brilliant in installing and running our fibre broadband service. Their helpline was very helpful when we had to install a different router to the one they provided and they worked with our engineer to make it happen smoothly and quickly. The installation of the cable was very easy - they listened to our issues and acted accordingly. I would recomend them to anyone thinking of going full fibre broadband.”

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Posted 15 hours ago

Hi Pete, Thank you for the 5 star review - we're delighted to hear your connection is live and that you are happy with the service you experienced. Best wishes, The Wessex Internet Team

Posted 14 hours ago

“Great Speeds and good WiFi, only had the fibre for about a month and all has been good since installation. Engineer that set us up was very helpful too as are the staff when phoned.”

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Posted 1 month ago

“Fabulous speed and coverage throughout our old house. We have several mobile and gaming devices and even when all uses at the same time, the connection and speed is amazing. Very very happy we chose Wessex Internet”

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Posted 1 month ago

“TBH I'm not really impressed. We had a number of delays and missed appointments. We eventually get it set-up and were getting 10% of the promised speed. I'm quite technical so did some troubleshooting and showed them a resolution. The installer only gave me half of the router package. No progress so I spent £100+ getting the other half and it fixed my speed. They still weren't able to provide the actual speed we paid for so reduced my package, but didn't refund for the equipment, mis-sold package, etc. They said they would come back to me but never did. The connection is proving to be unreliable too. It frequently goes down in the evening, typically only for 5-10 minutes, but when I'm on a video call or streaming that's a huge issue.”

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Posted 1 month ago

“Ground workers very good, office not so.”

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Posted 1 month ago

Wessex Internet is rated 4.6 based on 535 reviews