Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed as required. Customer service and technical assistance very poor. Have an outstanding case for last 2 weeks and this is continuation from first install”

Helpful Report

Posted 9 months ago

“Although the installation seemed relatively swift and efficient the reality is more than disappointing: 1 - Due to an issue with my IP address I'm unable to make WiFi Calls, this is fundamental as I work from home. Other than 'wait' until it's resolved the only other suggestion I've been given by your team is to 'change to a different mobile provider' - Really?! 2 - In the meantime it transpires that your team managed to kill my neighbours roses while installing the cable to my property. Something I only became aware of after they approached Wessex directly and were left unsatisfied with the outcome. I've subsequently bought them new roses myself and am yet to hear back from you with regard removing the offfending cable from their property. I'm lead to believe this may involve digging up the street for a second time along with my garden – I'm not currently convinced that this will be carried with any level of compentancy. Although I appreciate that my initial bill has been waived due to the Wifi calling issues, I'm unable to use your fibre connection until this has been fully resolved. So have instead resorted to using my old BT connection. So all in all its not been a great start.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for taking the time to provide your feedback. We are very sorry to hear about the issues you have been facing. Our Customer Support Manager will be in contact today to help resolve this. Kind regards, The Wessex Internet Team

Posted 9 months ago

“Tried to connect multiple times but after being given an IP address based in Spain I had to abandon using Wessex as the service was unusable”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for providing your feedback. We're very sorry to hear about this issue. I understand our Customer Service Manager has been in touch to help resolve this. Kind regards, The Wessex Internet Team

Posted 9 months ago

“No signal in most of the property - have rung and had emails saying the matter is being looked into but nothing yet - one more day and I am going back to BT”

Helpful Report

Posted 1 year ago

Good afternoon, We're very sorry to hear that you're not happy with the service you have received. Our Customer Support Manager has been in contact to help rectify this. Kind regards, The Wessex Internet Team

Posted 1 year ago

“I don’t have internet throughout the house so I was advised to purchase a boaster. Which I did I still don’t have internet throughout the house because there’s a fault with Nokia equipment and no one can fix it! I call many times and whilst staff are polite snd helpful I am being charged for services I don’t have.”

Helpful Report

Posted 1 year ago

Good afternoon Barbara, We're very sorry to hear that you're not happy with the service you have received. Please contact our Customer Support Team on 0333 240 7997 and they will help to rectify this. Kind regards, The Wessex Internet Team

Posted 1 year ago

“Messy garden install Delayed router install Poor Wi Fi coverage”

Helpful Report

Posted 1 year ago

Good afternoon Robin, We're very sorry to hear that you're not happy with the service you have received. Please contact our Customer Support Team on 0333 240 7997 and they will help to rectify this. Kind regards, The Wessex Internet Team

Posted 1 year ago

“We signed up for Wessex in early 2023. During the 1 year wait for connection, after being told it would be a few months, we were never contacted by Wessex to be updated. We contacted them several times during the year and were given vague answers about 'problems' but not give any specific information. Their salesman advised us not to renew our BT contract as it would cost to cancel it. (BT were offering a £10 monthly reduction) At the end of the year I emailed to say that the token was about to run out and were should I send my invoice for the extra costs incurred. They didn't reply. I got a phone call 2 weeks later to say I was getting connected. As it turns out, to the same post as my neighbours were connected 6 months earlier. This was followed by another call to arrange for an engineer to assess our underground connection, which we were told was not possible in outr village and was also uneccassary. They had to be told I was already connected. The guy that then came to do the installation did the most apalling wiring job, had to borrow my ladder, trampled plants and trailed mud into our house. We were told the Password and he left. No manual or further instructions. We do not get a signal throughout the house but cannot have an extender without paying for a faster speed service that we don't need. Consequently the extender we bought ourselves means that our WiFi calling is intermitant to say the least. Therefore we now have a faster broadband that we don't notice and a worse phone signal.”

Helpful Report

Posted 1 year ago

Good afternoon Michael, We're very sorry to hear that you're not happy with the service you have received. Our Customer Support Manager will call you shortly and hopefully we can rectify this. Kind regards, The Wessex Internet Team

Posted 1 year ago

“Told to move to these and supposed to be amazing speeds. Not even a month and no internet as faults. Can’t send anyone out for 2-3 days! Worst mistake ever!!”

Helpful Report

Posted 1 year ago

Good afternoon, Thanks for your feedback. We're sorry to hear about the issue with your internet. Please call us on 0333 240 7997, and we will get this resolved for you as quickly as possible. Best wishes, The Wessex Internet Team

Posted 1 year ago

“Line was put in 6 months ago, connected 2 months ago disconnected 2 months ago. What a sad service!!!!”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your feedback. We’re sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team

Posted 1 year ago

“I have not been connected to full fibre and have not had any information after several attempts to get a date”

Helpful Report

Posted 1 year ago

Hi Rob, Thank you for your feedback. We’re sorry to hear that you are yet to be connected. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team.

Posted 1 year ago

“Internet doesn’t work in all rooms. Still not sorted but been charged for two months already”

Helpful Report

Posted 1 year ago

Hi Kaye, we’re very sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you today and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 1 year ago

“At the moment it is very slow far worse than our previous provider.It might be early days for your system,but for us it is so frustrating and not the speeds we were led to believe we would be getting. The Hub tends to go blue I do not know whether this is normal or not.”

Helpful Report

Posted 2 years ago

Good afternoon. We’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we can get this resolved for you. Kind regards, The Wessex Internet Team.

Posted 2 years ago

“Lack of response to queries, poor admin, very disappointed”

Helpful Report

Posted 2 years ago

Hi Ray, we’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Signed up with Wessex Internet, gave all our personal details, bank details, chose the package….. took TWO YEARS…. Before we got connected!!!! Sent Emails requesting updates to what was happening…. Completely ignored, or received throw away comments ‘we’re dealing with land owners’… had 3 deadlines pass and disappear with no contact as to why, I repeatedly had to go chasing to find out what was going on….shocking customer service. HOWEVER… the engineers who came and installed the system were fantastic, polite very helpful and amazingly professional. We are happy with the internet speed etc now it’s actually in.”

Helpful Report

Posted 3 years ago

Good afternoon, we’re delighted to hear you’re happy with your broadband connection now it has been installed. We’re sorry to hear about the issues you’ve experienced with our process. We need enough homes and businesses to sign up in an area to make the project possible, and unfortunately, this can take some time. Although we always aim to provide a seamless service as soon as customers sign we sometimes experience unexpected obstacles that delay the process. But we will pass on your feedback to the relevant departments and please do get in touch if we can help you any further. Kind regards, The Wessex Internet Team.

Posted 3 years ago

“They work very slowly; took over three months to complete the fibre install with only one pro-active communication about its status during all that time. They left a significant hole in the outside wall because the installation team drilled the hole for the fibre cable from the 'inside out' which took off a large 'scab' of brick and render. This really did make us question the ability of their installation team. They took several weeks to respond to our request for the hole to be repaired. They are due today - we will provide an update on their latest efforts.”

Helpful Report

Posted 3 years ago

Good afternoon Benchmark Training, we’re sorry to hear about the installation issues you have experienced. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 3 years ago

“My service has not yet been connected as there was an administrative mistake made and when connection was due the cable had not been laid. It seems you believe it has been and that is why we are still waiting. I would be pleased to hear from you regarding the updated connection date. David Parker DT11 0RT”

Helpful Report

Posted 3 years ago

Good afternoon David, our sincere apologies for this mistake. I see the team have been in contact and we hope to get you connected soon. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Communication was dreadful from day one. Installation a masterclass in rush and lack of information. Was sent a box to connect my ‘phone with all the wrong information including a link to a web page that didn’t exist. Billing information inconsistent and confusing. Connection currently stable and much better than BT. Don’t quote that last line out of context.”

Helpful Report

Posted 3 years ago

Hi Ben, we're really sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Very slow and non existent in other rooms”

Helpful Report

Posted 6 years ago

Wessex Internet is rated 4.5 based on 610 reviews