Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

Write Your review

Tell us how Wessex Internet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now that the service is up and running, all seems to be fine and working well. With your being a start-up service provider this means there were definitely teething problems your end - such is business - glad we seem to have got them sorted.”

Helpful Report

Posted 8 months ago

“I left Plusnet for Wessex internet as the fibre connection offered by them was below the price I would have had to pay after the contract finished, my monthly subscription was to be over £50 and like the Trump idiot in the USA all they want is your money, plus using Wessex internet it adds to my property by going local”

Helpful Report

Posted 9 months ago

“Firstly I have had the wireless service for ages and is excellent. Have recently got their Fibre service. When wired it is excellent and very fast. I gave it 4 stars because the WiFi from the Nokia modem is poor and keeps dropping out even in the same room as it is situated (I contacted Wessex but hey didnt take much interest) so I have rectified the problem with my own solution. But overall my experiences with this company have been positive.”

Helpful Report

Posted 10 months ago

“Fast and efficient connection, worked first time and has held speed as ordered.”

Helpful Report

Posted 10 months ago

“Hiccups at the start meds me got t WI but all resolved now and happy.”

Helpful Report

Posted 10 months ago

“Men came and dug in the wire to the house very neatly. All up and running after a few teething problems. Looking forward to the removal of telephone lines to the house.”

Helpful Report

Posted 10 months ago

“Every thing has gone well so far apart from the fact that you sent me a white Plug in cable for the phone with no explanation or covering note. I had to guess it was from you”

Helpful Report

Posted 10 months ago

“It does what it says on the tin. Installation went well having overcome an external connection "glitch" but it was done on time and it works well.”

Helpful Report

Posted 10 months ago

“Arrived on time and got the job done unfortunately the machine that laid cable was playing up and made a bit of mess on the grass”

Helpful Report

Posted 10 months ago

Hi Dave, Thanks for your positive review - We're sorry to hear that the grass was not left as expected. Please feel free to contact our Customer Support Team on 0333 240 7997, and we can arrange for this to be rectified. Best wishes, The Wessex Internet Team

Posted 10 months ago

“Internet is good with no problems,only downside was installation when engineer didn’t comeback so had to phone and make book reappointment but was fixed quickly and had no problem with system since”

Helpful Report

Posted 10 months ago

Hello, Thanks for the positive review. We're glad to hear the issue was fixed quickly and you're happy with your connection. Kind regards, The Wessex Internet Team

Posted 10 months ago

“Ordering went a little awry with only the BB part going forward with no mention of the telephone transfer. This was corrected by went awry again when the required telephone adapter was not dispatched until being chased by me. Consequently we had two days without phone service! Not the best start but we have high hopes!”

Helpful Report

Posted 1 year ago

Hi Mr & Mrs Stevens, Thank you for providing feedback. We're sorry to hear that you had two days without phone service. This will be investigated to avoid any issues of this nature going forward. We're glad that you're back up and running now. Best wishes, The Wessex Internet Team

Posted 1 year ago

“I am basically happy with the full fibre, the connection on my PC is a little slow but I think that is the age etc of the PC not the full fibre!”

Helpful Report

Posted 1 year ago

“Ground workers very good, office not so.”

Helpful Report

Posted 1 year ago

“Very pleased - so good to have their office staff available withing 30 seconds or so :-) long may it continue”

Helpful Report

Posted 1 year ago

“Excellent infrastructure into our small village. Very amenable workforce at every stage and could be a little flexible about routing as long as I took on routing the cable inside my own home (normally they will terminate at the external wall, and my server room is in the middle of the house). Speeds are very close to advertised, about 220mbps down and 120mbps up. A little shy of the 250 advertised, but hard to complain when it's this fast. Good latency (around 10-13ms) too. Only reason for 4 stars is the install was 3 months delayed from the initial quote, and was going to be 5 months delayed had I not complained and asked to cancel. Suddenly it was in the following week! Also, no IPv6, if that matters to you (I would hope as a new network, they would be thinking to the not-too-distant future with implementing IPv6 now and not retrofitting later - time will tell). I've been with Zen Internet for years who are miles ahead of most ISPs, so I've probably been spoilt in this regard. Overall, I wouldn't hesitate to recommend Wessex Internet, and they're doing a great service installing this infrastructure.”

Helpful Report

Posted 1 year ago

“Working fine but could it have a booster for garden”

Helpful Report

Posted 1 year ago

“Very pleased with the work and helpful approach of the connection and installation teams - and the quality of internet connection finally provided. Our only grumble would be the very long delays - well outside the timescales promised and without any updates or communication - between first signing up and eventually receiving the service. Nonetheless, a service worth waiting for.”

Helpful Report

Posted 1 year ago

“We have only been connected for a couple of months and so far so good. We have only had to reboot a couple of times but this may be due to our internal boosters / power blip. The stability is so much better than before. The test will come with how easy it is to get a live person on the line on going when needed and if you call back when you say you will. So far so good. All the best to you all.”

Helpful Report

Posted 1 year ago

“I have recently moved to Wessex Internet. It is about the same speed as I had with BT. All your staff on the phone are very helpful.”

Helpful Report

Posted 1 year ago

“Wessex arrived rather later than promised and there was a quickly resolved issue with our telephone No. transfer. But for these Wessex would deserve a 5-star rating.”

Helpful Report

Posted 1 year ago

Wessex Internet is rated 4.5 based on 610 reviews