Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most,y good. My only concern is lack of support at weekends.”

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Posted 6 years ago

“Very pleased with the service”

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Posted 6 years ago

“45 Mbps/%.5 Mbps OK”

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Posted 6 years ago

“For the most part this is great. However, we have had our service drop out from time to time and at least twice for a significant period of days which is not good when running a business. Their biggest issue, for us, is customer service as it was difficult to get them to accept we did have a problem each time. Finally, however, they did and its has now been resolved, we hope.”

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Posted 6 years ago

“Just wish it was slightly cheaper as when the grandchildren come to stay we have to pay more as they accede our limit.”

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Posted 6 years ago

“Generally good reception. Our problem is to do mainly with internal linkages in the house”

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Posted 6 years ago

“No problems with Wessex Internet at all. Reliable service.”

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Posted 6 years ago

“Never give more than 4 stars. I don't think Gibson Fleming rated us any higher when we supplied veterinary services to Hanford!!!”

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Posted 6 years ago

“The only reason I have not given a 5* very good rating is that we get, quite frequent, short link dropouts. Usually for just a few minutes but, obviously, just when one wishes to use the internet.”

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Posted 6 years ago

“Such a pleasing contrast to BT...you can actually speak to those who get things done and when dates need to change, a call from Wessex to explain matters and a visit from an engineer was impressive. Impressed so far.”

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Posted 6 years ago

“very good and quick customer service, especially when my internet went down. Didn't give a 'very good' because my internet connection has being going in and out, but not too drastically. I feel I am in safe hands.....”

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Posted 6 years ago

“All the staff, I met were pleasant and got on with job in hand”

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Posted 6 years ago

“Sometimes if I have the Wi-Fi on for a while it comes up with an explainantion mark on the device.(phone or tablet) So you need to 're connect. Other than that more than happy with the service.”

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Posted 6 years ago

“I would have given you a Very Good, except that intermittently over the past year in Stoke Trister - generally in the evenings which is when we watch films on TV . - we have been getting annoying No Reception breaks which last for a few seconds before self-correcting, and then randomly occurring again. Mainly when watching Poldark or Versailles!!! No discernible outside causes such as wind blowing trees or heavy rain, though maybe that could happen at the Cucklington end which is where our signal is bounced off, or even back on the Stoke Trister hill where the originating mast was set up. I should have contacted you earlier about this.”

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Posted 6 years ago

Hi Timothy, I am sorry to hear you have been experiencing some intermittent connection issues. I have raised a Fault Ticket with our Technical Support Team. They will take a look into your account and be in touch with you shortly. Kind regards, Wessex Internet

Posted 6 years ago

“Installed with the minimum of disruption to the garden ! Thank you .....”

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Posted 6 years ago

“The product is great, we've now got Fibre to the home. Our broadband download speed leaped from 1mbps (on a good day) to an average of 80 to 100! All staff (in the office and the installation engineers) are courteous and helpful. It's great to be able to speak to the same person without going through the call centre environment. It's more expensive (double the cost) than our previous supplier, but the speed improvement alone makes it worth while.”

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Posted 6 years ago

“Much better internet access than with BT”

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Posted 6 years ago

“The customer service is excellent, but unfortunately the internet phone line drops in and out sometimes.”

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Posted 6 years ago

“Very good overall and very good people to deal with”

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Posted 6 years ago

“good , but expensive, but we have no choice either as its either wessex 25mbps or openreach 2mbps”

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Posted 6 years ago

Wessex Internet is rated 4.5 based on 610 reviews