Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected around 100mps as demonstrated on connection. In reality, I’m only getting around 45. A massive improvement on previous broadband but I still get occasional buffering on downloading films/catch-up etc. I am also surprised to be using up my allowance in first 3 weeks of use. I had 4GB of usage with previous provider and never got anywhere near 4GB in a month. I have used catch-up marginally more, but have been surprised how quickly I seem to have used my allowance. Overall a huge improvement but slightly underwhelmed at usage and download speed.”

Helpful Report

Posted 3 years ago

Hi Nick, we're pleased to hear you’ve seen a massive improvement with your broadband service, but we’re sorry to hear you’ve not been experiencing the speeds you expected. A member of our customer support team will be in touch with you shortly to see if we can rectify this for you. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Very efficient”

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Posted 3 years ago

“Wessex Internet installed FTTP to my business in the last week and now we get upwards of 300Mbps download and 200Mbps upload. They are a very friendly and helpful company. The fibre cable was laid without problem and terminated exactly as I wanted.”

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Posted 3 years ago

“Very pleased with the Internet, it does what you said it would. However, I opted to also change my telephone as my BT connection was so bad and, unfortunately, it took you from 23rd November, when I installed the first box until 6th December, when an engineer came to my house, for the problem ( the phone cord socket) to be corrected. Since I had in the interim received another box for the phone with another unserviceable phone cord socket, I am concerned that you are buying and supplying goods which are not fit for purpose; the engineer knew exactly what the problem was immediately and it took him less than 5 minutes to replace the unserviceable socket with one which works. This comment about your phone equipment is intended to be helpful, it is not a complaint. Overall your helpfulness and friendliness in dealing with me have been excellent and I would not hesitate to recommend the standard of your internet and phone (since yesterday!) although would have to put a caveat on the standard of phone equipment you are purchasing to send to your customers. Janet Howard”

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Posted 3 years ago

Hi Janet, we’re so pleased to hear you’re happy with your new broadband connection and you found our staff friendly and helpful. In regards to the telephone adapter, we received a batch of faulty adapters from our supplier, however this has now been rectified and all faulty units have been returned. Many thanks for your feedback. Kind regards, The Wessex Internet Team

Posted 3 years ago

“All things done as programmed. So far the internet connection provides all that waas promised.”

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Posted 3 years ago

“Mostly good considering we are so rural we have a good service with excellent speed”

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Posted 3 years ago

“Wessex Internet have been helpful both with sorting out initial teething problems with wifi and ensuring that the speed for upload and download is as that subscribed to.”

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Posted 3 years ago

Good afternoon Michele, we’re sorry to hear you’ve not been receiving the anticipated speeds. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Much better internet speed with fibre.”

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Posted 3 years ago

“THE 3 STAGE INSTALLATION WENT SMOOTHLY AND WE WERE CONNECTED BY THE DUE DATE SET BY THER GOVERNMENT. STAFFWERE VERY POLITE AND EFFICIENT”

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Posted 3 years ago

“I’ve been impressed by Wessex Internet’s approach throughout the process to connection. Communication has been good and staff have been patient and polite in explaining the whole thing. Good job. Thank you.”

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Posted 3 years ago

“Quick and efficient”

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Posted 4 years ago

“There were some mixed messages regarding installation - basically they turned up on the wrong day at the wrong time but since then everything seems to be going well and I have definitely noticed a difference in the speed - which is what its mainly about really!!”

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Posted 4 years ago

“Great download speed and good service all round.”

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Posted 4 years ago

“Excellent from everyone through planning route, to installing router. Moved out of dial up speeds to instant internet. Many thanks”

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Posted 4 years ago

“Good service - so far”

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Posted 4 years ago

“Does what it says on the tin,”

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Posted 4 years ago

“Good service. Works much better.”

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Posted 4 years ago

“The Internet connection is a distinct improvement on our previous provider, measured by independent websites for upload and download speed and in practice probably saving up to a minute on large downloads for my work. The connection so far has proved more reliable: it used to drop fairly often and annoyingly in online meetings; this has not happened - so far. On the downside, Wessex were very vague about installation timetables and generally communicating and we are still waiting for them to repair something they broke during the installation.”

Helpful Report

Posted 4 years ago

Good morning, we're pleased that you are enjoying your new connection, but sorry to hear you're still waiting for something to be repaired. Our customer support team are looking in to this and will give you a call today. Kind regards, The WI Team

Posted 4 years ago

“very helpful and good service thank you”

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Posted 4 years ago

“Good service but there are times when the internet is not avaliable for some reason”

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Posted 4 years ago

Wessex Internet is rated 4.5 based on 610 reviews