Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good connection, but expensive. Very helpful and kind staff.”

Helpful Report

Posted 1 year ago

“Great now it is up and running. Only one thing stopped me giving 5* rating - lack of communication between teams - I had BT broadband before, taken by wires to my computer upstairs. The Wessex router was put downstairs due to the configuration of my house and I didn't know that I would need a wireless USB adapter for everything to work until the very nice final man came to connect me.”

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Posted 2 years ago

“took a while to get me connected but happy with service provided they have left a bit of a mess when they had to dig electric cable trench to cabinet, needs some surface stone to tidy job up”

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Posted 2 years ago

“In the initial stages the office were not good at getting back to one with asked information. Ground crew were magnificent likewise the engineers- since going live have had good speeds and I am delighted - on line billing all very simple,”

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Posted 2 years ago

“Very tidy and efficient connecting us up and explaining system to us. Very helpful when BT were being useless at transferring our old number . System is all up and running now.”

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Posted 2 years ago

“Quite often very good”

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Posted 2 years ago

“As a village community champion, I have worked long and hard to get Chilmark, Wilts, connected to fast fibre broadband. Technically the work has gone well and I am pleased with my connection which has proved pretty reliable, but communications with Wessex Internet over community relations have been very difficult and have broken down in recent months. This matter has now been raised to CEO Wessex Internet by the Chairman of Chilmark Parish Council. Wessex Internet needs to fundamentally review how it works with local communities to avoid broken promises and very poor communications.”

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Posted 2 years ago

“Great fibre”

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Posted 2 years ago

“All the personnel I have dealt with, whether on the phone or with the installation team, have been helpful and friendly. The switch over from BT has been fairly painless and so far I have no regrets. ultimately I now have speeds I would never achieve with BT.”

Helpful Report

Posted 2 years ago

“Everything was put in on the day as they said it would be done and they were very efficient and I am having a little bit of trouble with the phone which I will phone phone you about and speak to you because I don’t really understand it all the only thing was the bringing them all in with the singers killed all my grass along the line and then a lot of the gravel that they had to go under they didn’t straighten it afterwards and I nearly fell because I tripped over a bit that I couldn’t see but apart from that we’re okay”

Helpful Report

Posted 2 years ago

“took a while, got there in the end. Did not understand why a multiplicity of people were needed to finish the installation (three visits)”

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Posted 2 years ago

“Installation was good and performance as expected thus far”

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Posted 2 years ago

“Only a new customer but at the moment, all seems to be good with this company”

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Posted 3 years ago

“Great service and responsive to problems”

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Posted 3 years ago

“Every member of your team have been charming and friendly. And so good to be able to speak to live people instead of on line but look I am doing this !”

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Posted 3 years ago

“The guys who did the work were very good and attentive. We were a bit late on the schedule - could have been one of those things, but I think you might have forgotten about us! The connection is fine with improved speeds, but we get buffering on the TV every now and then (that never happened with our old connection), and I think I need a booster as the router doesn’t have the range of my old one from EE. But overall, fine, and I’m generally pleased also with the good service whenever I have phoned up - helpful.”

Helpful Report

Posted 3 years ago

“All installed on time and working fine. Only issue is that the trench which was dug was not refilled carefully and has needed more attention. Also the fibre cable from the trench to the building isn't fixed neatly and is not protected from damage (I expected a conduit).”

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Posted 3 years ago

“Once things were finally installed and running I was very pleased. Pity it took 9 months longer than initially promised to get things installed.”

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Posted 3 years ago

“efficient nice practitioners rather long-drawn out”

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Posted 3 years ago

“Communication was good. The installation was carried out quickly and the set up was straight forward.”

Helpful Report

Posted 3 years ago

Wessex Internet is rated 4.5 based on 610 reviews