TBH I'm not really impressed. We had a number of delays and missed appointments. We eventually get it set-up and were getting 10% of the promised speed. I'm quite technical so did some troubleshooting and showed them a resolution. The installer only gave me half of the router package. No progress so I spent £100+ getting the other half and it fixed my speed. They still weren't able to provide the actual speed we paid for so reduced my package, but didn't refund for the equipment, mis-sold package, etc. They said they would come back to me but never did. The connection is proving to be unreliable too. It frequently goes down in the evening, typically only for 5-10 minutes, but when I'm on a video call or streaming that's a huge issue.
1 year ago
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