Broadband speed download and upload is good. Customer service and advice not so good. WiFi range wasn't as good as previous provider with two rooms with no signal. Called Wessex and they said they could look at boosting the signal from the installed WiFi beacon - why not just do this at initial install?? Was originally advised that me current home phone would not work on Wessex and to get a VoIP compatible phone. I did this pre switch over so I was ready and had no break in service, at a cost of £70 for a new phone. When switch over day came, the new phone didn't work. Called Wessex to be told that I shouldn't have been advised to buy a VoIP phone as would not work and also that my current phone would not work. I ignored this, plugged my old phone in, and hey presto, it works fine...a lot of messing around and wrong advice for something that should have been straight forward.