Easy ordering process with various payment options all hassle free. Fast delivery. I ordered two pairs of cycling shoes in different sizes to ensure I got the correct fit. Returned the unwanted pair at cost to myself of which I was fully aware of prior to the purchase. Second class £13. I still saved money by the competitive prices Westbrook cycles offered. Refund was given within the week with no hassle. This was the first time I had used Westbrook cycles and was very impressed by the service and will be using again in the near future, highly recommended. The one thing that would enhance the experience would be to offer the free collect+ service.