Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.90

4.9 Rating 1,338 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

Write Your review

Tell us how Westbrook Cycles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Westbrook Cycles 5 star review on 24th November 2021

Mark

Westbrook Cycles 5 star review on 8th July 2020

Terry Fairclough

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from Westbrook cycles. The free hub on my Cannondale Topstone needed replacing with under 500 miles done and well under a year of use. Stephen at Westbrook approached Cannondale who said that it was normal wear and tear, so would not replace it under warranty. Westbrook stepped in and replaced it themselves. The replacement part arrived by first class delivery the next day. Thank you to Stephen and Westbrook.”

Helpful Report

Posted 8 months ago

“Ordered a Scott Addict eride 30 plus mudguards at a combined cost of some £2800.00. The bike arrived with the headset loose and my local bike shop charged £25.00 to rectify. I asked Westbrook, via email, to recommend a set of mudguards to fit the new bike. They did and I added this to my bike purchase. The mudguards do not fit this bike. I emailed Westbrook and their response is worded to the effect that nobody at Westbrook would have recommended these mudguards. So, in effect I imagined this interaction. I have yet to ride the bike mainly as a consequence of the loose headset, now rectified. I’ve never purchased from Westbrook and certainly will spread the word around my cycle club of some 400 plus members. Never again. Oh, by the way. I can send the mudguards back at my cost as the response included the information that they don’t do return labels.”

Helpful Report

Posted 9 months ago

“Good service the item arrived very quickly and well packaged. I would definitely buy from Westbrook Cycles again.”

Helpful Report

Posted 9 months ago

“Very very good..... Not to Brill at keeping you updated.... but wen u email someone them they will reply within the hour.... and they give me estimate of 13 days but my bike arrived from across the seas in 10 days I was well pleased wiv there service....”

Helpful Report

Posted 1 year ago

“Super fast response to all my emails and cheapest online prices. Brilliant!”

Helpful Report

Posted 1 year ago

“Rode 50 miles in each way to visit this amazing Bike Store and its delightful staff! Emailed about required part in the morning. Westbrook Cycles replied within an hour of store's opening time on the same day! Confirmed they have the part in stock and it's waiting for me! (Thank you James!). Got there, met the amazing and helpful person who even offered for me to stay a little bit to warm myself as it was freezing and wet January day. So kind! What a beautiful location as well, Stokesley - never been, loved it, will visit again for sure! It's flat all around you and right there, in front of you are these steep mysterious ...mountains! These are the famous North York Moors, got to see those again, breath-taking! Awesome experience, chaffed to bits as virtually no other supplier had this part. Only Wesbrook Cycles had it in stock, that I could find on the internet (despite an extensive search)! The Store was very well organised and stocked, full of beautiful, quality bikes. Many thanks Westbrook Cycles, You're awesome! Wish you more business!”

Helpful Report

Posted 1 year ago

“What I wanted at a good price and delivered fast! What’s not to like”

Helpful Report

Posted 2 years ago

“Great service Great company”

Helpful Report

Posted 2 years ago

“Took a little while for the part to come to me but it was a replacement part from a bike that's a few years old now, very happy with the service, couldn't ask for more”

Helpful Report

Posted 2 years ago

“Very quick delivery from Westbrook. Chain was easy to shorten and rejoin using lost link provided and standard chain tools. Chain was for a Scott e bike like for like.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Perfecto!!”

Helpful Report

Posted 2 years ago

“All good. The item arrived very quickly and well packaged. I would definitely buy from Westbrook Cycles again.”

Helpful Report

Posted 2 years ago

“Very happy with the service and the communication.”

Helpful Report

Posted 2 years ago

“Very good, all east and very smooth!”

Helpful Report

Posted 2 years ago

“Excellent service, quick delivery thanks Westbrook Cycles”

Helpful Report

Posted 2 years ago

“Very quick dispatch and receipt. . . . Would definitely use westbrook again!”

Helpful Report

Posted 2 years ago

“First class service from James, Mark, Cameron and all at Westbrook’s as ever”

Helpful Report

Posted 2 years ago

“Great , fastest delivery ever”

Helpful Report

Posted 2 years ago

“Repeat order for my other Synapse. Great service and quick delivery. Will continue to use for Cannondale parts.”

Helpful Report

Posted 2 years ago

Westbrook Cycles is rated 4.9 based on 1,338 reviews