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Laurie Dixon
First of all, hats off to Westbrook Cycles for handling this one fantastically well. I have honestly NEVER had such terrific customer service. The 2014 was actually out of stock when I placed my order. Westbrook offered a refund, an alternative 2014 bike or, if I was prepared to wait, the 2015 bike at the same price. I went for the wait and get the 2015 bike option, waited about 7 weeks and when the bike arrived it had th wrong tyres fitted. I mentioned this and they immediately sent me a set of the correct tyres and told me I could keep the others as a spare set. So I got about £2800 worth of bike for about £1000 less than it would normally have been, and they were very friendly and helpful at all times, despite the big hit they must have taken on this sale. One VERY happy customer indeed; I will be back!
10 years ago
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Westbrook Cycles has a 4.9 average rating from 1,346 reviews