There is a national rail strike on Saturday. West Midlands Railway's own homepage says that travel should be 'essential only'. My travel is not essential so I have asked for a refund on my tickets. Yet... they have refused. Over a long and protracted email conversation with someone calling herself Sheryl, she has REFUSED to refund my tickets in full even though they are at the same time advising me NOT TO USE MY TICKETS. It is utterly scandalous. And she says they don't even have a complaints procedure! What an amateurish, disingenuous, dishonest shower of money-grabbing thieves.