“Never on time, frequently cancelled due to a shortage of train crew, filthy trains - I could go on and on but since West Midlands Railway came into being it has been nothing but a massive failure”
“What they say about not all thieves wearing masks is true?
Charge more for an extra stop than it would to pay from that stop to the next one with a separate ticket. £4.10 for a two mile journey when with separate ticket is costs £3.40.”
“There is nothing good about this company and the 'service' it is supposed to provide.
Always got an excuse, often inconsistent between whichever train app you look at - they make it up as they go along.
Truly the most unreliable, untrustworthy and pathetic travel experience.
Unable to give 0 stars but then they barely deserve that.”
“How do they think people would spend £88 for a return trip from Rugby to London? I’d rather walk 5 days and back than spend £88 for a train ticket. They need some professional help”
“Untrustworthy. Delay repay claims ignored and if and when a refund is agreed it does not materialise. No doubt a contribution to Ian Mc Connell's bonus pot (CEO). Anywhere else this would be fraud.”
“Awful service - just the worst. The problem is that they operate a monopoly and therefore you have little choice apart from driving - which is probably the best idea.”
“Constantly running under capacity train service for commuting route. Constantly cancelling trains at short notice. Unhelpful and uncaring staff. State of uk train system is a joke. Especially this sector and company.”
“When one has to apply online to claim a refund, the online Form which needs to be filled in states clearly to attach proof of travel, ie Ticket. I had a journey from hell which was due to the fact that it was a hot Day and for reasons unknown the Air Conditioning on the Train was not working. I welcomed the relief when we stopped for 10 minutes for a Driver change at Northampton and could see others doing the same as me namely stepping out the Train to capture some welcomed air. The result of a badly maintained Train meant that all day long I had a muzzy Head and felt terrible. " We cannot access the proof" was a sentence used in the email exchange that took place. Not my problem but an interior one that they should sort out. Then they sarcastically treat me like some kind of fool and we are playing a game of Ping pong emails. If it were not for the fact that the Railway Ombudsman take up to 90 days to sort the Claim out, then I would have taken my Claim to them. I had to fork out £21 one way return fare to Euston with Avanti because this Rail Network are not to be trusted. The countless complaints on here speak volumes. This Company should be stripped of their franchise as they cannot organise a P*ss up in a Brewery. I have never been treated like this in all my life and to make matters worse my travel date was in mid April and still await a miserable £9.55 " out of the kindness of our Hearts" as was put. I'm a 65 year old Guy and if they treat all their Customers like this, then they need to take lessons in Customer care. A lesson to be learned. Do not travel with this Network and seek alternative means. Perhaps some advertising on TV of the wrong kind would go down like a Ton of Bricks. I'm dealing in Fast TV and have recently heard of a deal tied up by my Mentor that our new TV Show will be going Global. Let's have a debate about this Network and I bet the Switchboard will be jammed with People wanting to take part in the debate. I have to wait up to another 10 working Days just to receive this money. It just goes to show how many complaints they must be handling.
Give this Company a miss is my strong advise”
“Has to be one of the worst train operators going. First week of new timetable and there are already delays without an explanation or apology.
Chiltern no longer serve the area, which is a shame as they run on time and operate clean trains that are actually nice to sit on.
WMR needs to stop over promising and under delivering. Appalling.”
“My husband and myself are both disabled, we decided to treat ourselves with a few days in London which was arranged earlier this year which we were both looking forward too. We are now aware of the train strike on the 15/09/22 which has stopped us being able to return back home on this day, so we have had to pay for an extra night stay in the hotel because after contacting West Midlands Trains they advised it isn't there responsibility to arrange any transport or accommodation. We spoke to the complaints department who advised he would speak to his manager because of the circumstances and we received a response the next day by email saying they couldn't help with any contributions towards accommodation as it was against there policy. On the phone we were advised why don't we walk around London and try to find a room for £100 for 2 adults. REALLY knowing we are both disabled, what a joke this company doesn't care about customers whether your disabled/Vulnerable. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES”
“Will was great! He was so professional, informative, helpful, patient, intuitive, considerate and kind. A wonderful soul.
He enabled me to reach my destination and advised on the best route via stations with lifts, due to my mobility issues.
Thank you very much Will.
Very grateful passenger.”
“Appaling! It's now 4 journeys in a row where I've paid for a ticket only to have to stand/sit on the floor for over a 2 hour journey. I booked and paid for a seat but never got one... again. Is this even legal to sell services they aren't providing?”
“There is a national rail strike on Saturday. West Midlands Railway's own homepage says that travel should be 'essential only'. My travel is not essential so I have asked for a refund on my tickets. Yet... they have refused. Over a long and protracted email conversation with someone calling herself Sheryl, she has REFUSED to refund my tickets in full even though they are at the same time advising me NOT TO USE MY TICKETS. It is utterly scandalous. And she says they don't even have a complaints procedure! What an amateurish, disingenuous, dishonest shower of money-grabbing thieves.”
“my elderly mum has just travelled return from Rugby to Crewe. we booked passenger assistance and it was absolutely brilliant. thank you to everyone who helped make mum's journeys so enjoyable and stress free.”
