“I was at the train station to catch my train 7:28 from Lea Hall. Something happened thing happened I could not get my train. Hassan was so kind helpful and patient. I can now get the next train thanks to him. Thank you once again Hassan”
“My daughter and 6 month old granddaughter were travelling from Stratford-upon-Avon to liverpool on Monday 25th August,the carriage we sat in was boiling hot as the air con wasn't working,the kind train manager called Darren suggested we swop carriages to cooler carriage and helped us with our pram and luggage, most considerate of him”
“Will was great! He was so professional, informative, helpful, patient, intuitive, considerate and kind. A wonderful soul.
He enabled me to reach my destination and advised on the best route via stations with lifts, due to my mobility issues.
Thank you very much Will.
Very grateful passenger.”
“my elderly mum has just travelled return from Rugby to Crewe. we booked passenger assistance and it was absolutely brilliant. thank you to everyone who helped make mum's journeys so enjoyable and stress free.”
“I got a train from Euston to Bletchley today 14.24pm and Nick I think he was a senior conductor .... was amazing, he helped me to find a seat with a charger & offered me a seat which is further away from the toilets (and I didn't even ask)!! Amazing, really made my day. Thanks again very much!”
