My husband and myself are both disabled, we decided to treat ourselves with a few days in London which was arranged earlier this year which we were both looking forward too. We are now aware of the train strike on the 15/09/22 which has stopped us being able to return back home on this day, so we have had to pay for an extra night stay in the hotel because after contacting West Midlands Trains they advised it isn't there responsibility to arrange any transport or accommodation. We spoke to the complaints department who advised he would speak to his manager because of the circumstances and we received a response the next day by email saying they couldn't help with any contributions towards accommodation as it was against there policy. On the phone we were advised why don't we walk around London and try to find a room for £100 for 2 adults. REALLY knowing we are both disabled, what a joke this company doesn't care about customers whether your disabled/Vulnerable. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES