Awful customer service. the fabric of the sofa started to have pilling after 1 year. they asked me a lot of questions and pictures when I reported it. At the end, the feedback was like "we trust our fabric, it was tested a lot of times, and the reason of pilling might be pets". how did you come to that result? they even don't know if I have pets or not. they suggested to use razor to shave the sofa to get rid of the pilling. I also did how they proposed, and it didn't work of course because the sofa is defected. I want to put in the bin the sofa that I spent huge many for it. They are not willing to help and accept their fault at all. I hope that review will guide for people to avoid shopping from Westwing.