“Terrible customer service. My purchase has not been delivered and there is absolutely no where to complain and claim for my money back. It has been almost one month and no answer whatsoever. Never, ever again! DO NOT BUY at Westwing!!”
“Krijg er maar eens centen terug...
Mijn pakket werd verstuurd met een verkeerd en onbestaand afleveradres erop, dat kon ik zien op de communicatie van de koerier. Het keerde dus terug naar de afzender. maar probeer dan maar eens je centen terug te krijgen. Tot nu toe nog niet gelukt. Als het zou lukken, dan pas ik het hier in de review aan.
Er is ook geen Belgisch telefoonnummer te vinden, dus bellen kost je ook nog eens centen.”
“Do not buy from Westwing. I made an order and wanted to return an item but they have refused me the right to do so. By law any buyer has a right to return a purchase within 14 days of receiving it without justification. I have reported them to Consumo in Spain and the European Commission to investigate.”
“Nos ha llegado el mueble roto, que parece de segunda mano. Ante la posible compensación o reposición, no nos ofrecen muchas opciones. Un mes de espera, nos retiran el mueble antes de la entrega del nuevo...”
“Ordered a clothing cabinet in February 2023. Original delivery date of April was not met, delayed a few weeks without clarity on exact delivery date. In the meanwhile, they reduced the price.
When delivery finally happened in May, it was delivered incorrectly. They delivered two right-halves of the cabinet and the shelves were in the wrong colour. Sending new parts took again a few weeks with many broken promises on delivery dates. We were expecting a baby and really wanted to finish the baby room, but that did not trigger any understanding at their customer service, even after tens of emails.
When we could finally finished the cabinet a few weeks later, we found out the pre-constructed drawer was delivered broken. Again, correcting this took many emails, broken promises and weeks of waiting.
All in all, we got a very small discount, not in line with all the hassle and hours spent trying to explain ourselves to their customer service (seems to be offshore workforce of students).
Quality of cabinet is mediocre too, screws cannot be tightened and wood is already bending after 3 months.
Tip, don’t order at Westwing. It will save you much frustration and time. Mediocre quality and very bad service.
This was our second Westwing order ever, and NEVER AGAIN. Both orders had issues.”
“Awful customer service. the fabric of the sofa started to have pilling after 1 year. they asked me a lot of questions and pictures when I reported it. At the end, the feedback was like "we trust our fabric, it was tested a lot of times, and the reason of pilling might be pets". how did you come to that result? they even don't know if I have pets or not. they suggested to use razor to shave the sofa to get rid of the pilling. I also did how they proposed, and it didn't work of course because the sofa is defected. I want to put in the bin the sofa that I spent huge many for it. They are not willing to help and accept their fault at all. I hope that review will guide for people to avoid shopping from Westwing.”
“I'm giving 1 star because I cannot select 0 stars.
Completely unprofessional, unreliable and unresponsive.
I ordered a product (a bedframe) with an absolute long timeline - 11 weeks - as mentioned by them on the website. Not only it did not arrive but they also didn't bother to let me know it will be delayed.
They offered me a 25eur voucher for a 1.400 eur order that never came. Are you for real?
Also, not really replying by email, not supporting to find a solution or save their reputation.
You do not deserve your customers and I will not recommend your products nor services.”
“he comprado un sofá con 2 chaise longue hace 2 años y medio... I año y medio después, se rompió una de las chaise longue. Me mandaron otra al cabo de 1 mes y esta de nuevo se ha roto! Muy decepcionado con la calidad, nunca volveré a comprar en esta web”
“This organisation has no integrity, just read these reviews! Over-promise and under deliver and poor customer service. Don’t waste your time here, look around, you will find the same or similar products for less price. They are drop shipping, you order, they contact a supplier who then delivers.”
“One over priced and shoddy materials sideboard arrived and the one to match it even more expensive and arrived smashed.
It's no wonder they're broken as they're marginaly tougher but no better than had they been made from balsa wood by a child. Tough to swallow at a price over €1500.
Having contacted 4 times in different ways but not even an acknowledgement let alone a reply.
Having already spent a few thousand with them before ordering these you would think they might look up their customer's track record (me) and see that I've never complained about any other item I've received.
I will not buy from westwing again and I will go out of my way to dissuade anybody I know from spending money with them.”
“We received our 2nd order from Westwing today, it was even more disappointing than our first order. The first order was a partial defected product and Westwing replied: they have no more spare items to replace it.
Our second order arrived today was NOT what we ordered and defected as well. The reply from Westwing was exactly the same as their previous one: they have NO spare item to replace their mistake but a partial refund.
Be aware of the trouble and disappointment you might put yourself in when dealing with them.”
