On Friday I paid for overnight delivery and was assured that the item ordered would be delivered by Tuesday. When it didn't arrive I made a series of calls, but no one was able to tell me where the item was. Eventually a replacement was despatched, which arrived on the Friday - exactly a week after I'd ordered it. Meanwhile, I was paying builders to sit around because the project could not proceed. When the item arrived, it was in the wrong finish and was damaged. In response to the company's reply, I chose the aluminium trim and appear to have received a silver trim. This did not become apparent until the goods were unpacked onsite the working day after they were delivered. The same applies to the scratch. When I placed the order, I made it very clear that I needed it in a hurry and the gentleman I spoke to assured me he would deal with it personally and ensure my order was delivered on the Tuesday. The order had to be despatched a second time, which suggests that the first despatch never actually happened. It speaks volumes that a company which has let a customer down then resorts to quoting its terms and conditions as an excuse for poor service.