These people have no one available to talk you on the telephone. They promised me a teleconference at sign up and then sent a string of emails link stating they no longer do teleconferences. They started collecting money from my travelers and then told me that I may be partially verified, which meant I couldn't finance my tour because the funds aren't released until after the tour. I understand their steps to insure security, but verification decisions should have been made BEFORE collecting one dollar. I had them refund my travelers, and I got merchant services account and payment processing through Authorize.net. I had to build a website and get software installed QUICKLY. So essentially, I traded one stress for another. And I trust no company that cannot have a telephone conversation with it's customers. Esp. when they can hold travelers money hostage and potentially bruise my brand.