Fake positive review have been removed from this profile as they did not have the trust signals we would normally expect with genuine reviews. Several 5 star reviews were written on the same device.
“WeTravel has got to be the worst site available to write a review on a travel company. I inadvertently created a "business" account resulting in the site believing I am a travel company. I am UNABLE to delete the account to start over. Additionally, I cannot now even search for the tour company that would like me to submit a review because the WeTravel site is ridiculously convoluted. I tried to search in their "help center" on how to delete an account only to receive a hald a dozen FAQs about adding "stuff" (i.e., bank accounts) to a WeTravel account.”
“I would definitely not recommend WeTravel. I used them for several years - to bring groups to locations all over the world. When I eventually owned my own retreat space, in a foreign country (one that I had been bringing groups to through WeTravel for 5 years, they blocked my account, leaving with no access to past participants or reviews. After reaching out to them repeatedly, I was told there was nothing I could do and because I had changed my residence/location, I no longer eligible to use WeTravel. It made no sense, since everything was still flowing through the same business (legally) in the US. While I respect their desire to want to protect themselves, their policies are incredibly rigid and you only receive the same automated replies when you ask for more info/details.”
“Our retreat was a little out of the ordinary for WeTravel, but Colton Dehart, who was our account manager,
went out of his way to help us set it up, and work through all the details of making payments to providers
and co-leaders. He was always available, including on weekends, pleasant to work with, and successful in
resolving any snags we had in the process. Highly recommended.”
“I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what.
So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave.
In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious.
They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy.
In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily.
Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually. They support thieves and felons.”
“DO NOT USE ..When booking site wasn't showing the correct information I re-entered info.. suddenly I had to bookings, I deleted one straight away. I was still charged but didnt realise. After endless saving my son and I just finished last payment. I realised they charged me twice on original payment when my wife asked why the last payment was so high. My son and I saved endlessly for this soccer trip and this heartless company just robbed any spending money he would of had. This was for a child's soccer trip.. you have absolutely no morals and its a horrible fact that you would do this to anyone in this day and age .shame on you and your company standards”
“I'm a successful travel business owner who has been denied & blocked for no reason with no explanation. This company is wrong in many ways beginning with its communication and customer service skills. Starting to think being denied was a positive instead of a negative.”
“The salesman promised all these features, but none of them worked for us. I asked to read about all the detailed information before moving over, and they had nothing.
We chose to come to you to add efficiencies, but we can't do 85% of them any better than before. They are a credit card processor trying to be a booking software that is not at all where it needs to be.”
“Deleted my account because I was planning a black history trip for my church teen class for black history month. Now they will not respond to me and tell me why. I think it was a misunderstanding but I get no communication from them and they don't ask any questions. All my work is gone.”
“At first the employee was very friendly in showing me how things work, but when I encountered difficulties verifying myself, they never replied to my email to support further. My verification got refused several times without any valid reason. Totally a waste of time following all their steps. Very disrespectful system and the support team is just useless.”
“One of the poorest user interfaces for payment and entering details I have seen. Unclear if it is focused on mobile only but fellow travellers in that area found it hugely frustrating and the laptop experience was really poor. An application to be avoided.”
“If you are a victim as I was, read my review to see the outcomes of my actions. With my $49,300, this nasty broker vanished, and I was unable to contact them. Now their official website is no longer valid. My money, a huge quantity of money! It amazed me so much how KEZOOK helped me get my money back. They requested the required paperwork and the evidence of my payment to them in order to utilize this information to file a false lawsuit against them. The fact that KEZOOK helped me recover my hard-earned money from these con artists makes me very delighted. kezook. com is there visited place”
“We Travel has a lot to offer. But I spent a ton of time putting a trip together and now you can’t even find it with a google search engine. They have been zero help. Lots of platitudes and lots of technical jargon. They are suggesting it hasn’t been “shared” enough to register with Google. Really, then why do other trips that have been shared less register. Bottom line - don’t use these guys if you want people to find your trip via search engine. Sad but true.”
“WeTravel was referred to me by a colleague and I was excited to use their platform to launch my first yoga retreat. I spent multiple hours building a retreat page while simultaneously waiting for them to verify me as a user. I provided all of my requested personal documents and business information. I then received an email that said my verification was denied, the decision couldn't be appealed, my account was restricted, and there would be no further communication. I received NO reasoning as to why my account wasn't verified and I have no access to all of the program design and pricing information I created. I've sent emails and tried contacting them through their live chat numerous and have had no response whatsoever. I think this is a horrible business practice and while I understand they want to protect their company from would-be fraud, they could at least respond and tell me why my account was denied. I am very disheartened and disappointed and if they ever do respond at this point, I'm over it. I'm also trying to find another booking site to work with ASAP.”
“Booking for customers is smooth and easy. Getting your money out of the platform is a completely different story. I live in Canada, and it's been an absolute two year nightmare trying to get this money out of We Travel. I have submitted so many requests for help, and they either respond with suggestions that just do not work, which I have communicated to them, or they do not respond at all.
I honestly feel as though I have been robbed and they do not care to help me get the money I made.
Don't use We Travel if you are in Canada (or anywhere other than the USA) and want to actually receive the money you make.”
“I'm finally writing my long overdue review. WeTravel has been moving forward despite the pandemic and they have provided us with support and made us more confidence that our business will rebound once travel begins again. Their most notable feature as of recently is API integration through Zapier. Now I'm not really tech savvy but I've tried it out and think it will take us to a whole new level. Their platform has never missed a beat once we got used to using it when we first signed up. Aside from the occasional bugs that every website has, they've been very reliable. That goes for their employees as well. I can always count on them when I need help”
“WeTravel has been the best booking and payment system we have used to date. It has helped us to grow our business by making bookings easy for the customer. Refunds over 6 months old can be more difficult, but they are manageable. Honestly, the incredible price makes up for any small shortcomings. I highly recommend them for any travel business owners looking to accept online payments.”
“I chose WeTravel because I’m just starting with my travel business specializing in Group Travel. The site helps me actually put my groups together and with making it easy for me to advertise the trip with a beautiful landing page. I’ll continue to use it to grow my business. Thanks, WeTravel for providing such a tool and keeping all the features so simple to use.”
“Overall product is easy to get started with and building a trip only takes 10 minutes. You get beautiful images, integrated checkout accounts, and embedding features for your own website. They don’t have a mobile app, but their site is mobile friendly. Only con is their trust & verification process that required me to upload my business documents for review. I understand it’s important, but there is probably a better and faster way to implement it. Support team is great and they actually take my suggestions into account when making updates.”
“I’ve been using WeTravel since the beginning and it has made it easy for me to allow other travelers to register and join me on my travels and adventure business. They’ve stayed up to date with the industry and really do cater to the needs of customers like myself. Their features are always easy to use and their support is a click away from assisting me with anything. I’ve received positive feedback from my clients about their site and transactions are all very secure.”
“It’s an easy to use product that is fully customizable and filled with features once you get the hang of it. I use it to build custom trips for my customers with optional expenses such as airport pickups, extra days, etc. in the trip. I send the customer the direct link to book and they just enter their information and pay securely with card or ACH transfer. Minimal effort required from both ends.”
