WeTravel Reviews

3.6 Rating 37 Reviews
65 %
of reviewers recommend WeTravel
3.6
Based on 37 reviews
Customer Service
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Anonymous
Anonymous  // 01/01/2019
One of the poorest user interfaces for payment and entering details I have seen. Unclear if it is focused on mobile only but fellow travellers in that area found it hugely frustrating and the laptop experience was really poor. An application to be avoided.
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Posted 2 weeks ago
If you are a victim as I was, read my review to see the outcomes of my actions. With my $49,300, this nasty broker vanished, and I was unable to contact them. Now their official website is no longer valid. My money, a huge quantity of money! It amazed me so much how KEZOOK helped me get my money back. They requested the required paperwork and the evidence of my payment to them in order to utilize this information to file a false lawsuit against them. The fact that KEZOOK helped me recover my hard-earned money from these con artists makes me very delighted. kezook. com is there visited place
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Posted 1 month ago
WeTravel was referred to me by a colleague and I was excited to use their platform to launch my first yoga retreat. I spent multiple hours building a retreat page while simultaneously waiting for them to verify me as a user. I provided all of my requested personal documents and business information. I then received an email that said my verification was denied, the decision couldn't be appealed, my account was restricted, and there would be no further communication. I received NO reasoning as to why my account wasn't verified and I have no access to all of the program design and pricing information I created. I've sent emails and tried contacting them through their live chat numerous and have had no response whatsoever. I think this is a horrible business practice and while I understand they want to protect their company from would-be fraud, they could at least respond and tell me why my account was denied. I am very disheartened and disappointed and if they ever do respond at this point, I'm over it. I'm also trying to find another booking site to work with ASAP.
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Posted 6 months ago
Booking for customers is smooth and easy. Getting your money out of the platform is a completely different story. I live in Canada, and it's been an absolute two year nightmare trying to get this money out of We Travel. I have submitted so many requests for help, and they either respond with suggestions that just do not work, which I have communicated to them, or they do not respond at all. I honestly feel as though I have been robbed and they do not care to help me get the money I made. Don't use We Travel if you are in Canada (or anywhere other than the USA) and want to actually receive the money you make.
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Posted 2 years ago
This company is just a bad partner for tourism industry. They don’t care about associate companies and they could stop you for more than 60 days. I have a very disappointed experience with them and with their card. After 90 days of waiting for a response about a issue with the card, almost no response of my emails and a local associated who block my emails, messages and calls, they just send me a mail with a negative balance that I have to pay in less than 24 hours. I care about my partners but this was a nightmare and I am trying to star a legal process with them, I feel so bad like a client and this kind of companies just don’t be allowed.
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Posted 4 years ago
What a nightmare! They'll take your money and hold on to it indefinitely. We signed up for a business account with WeTravel. Got a payment to our WeTravel account for a booking from a client for one of our trips. We were then told our account still had to be verified for us to be able to get a payout. So we decided to fund the trip believing that after the verification is done WeTravel would release our money. BIG MISTAKE!!! Its several months now and we haven't gotten even a dime of that money. The account also hasn't been verified till now. We availed all the required documentation for verification bit still nothing. We've sent like a gazillion emails they are all ignored. You can't even reach them by phone! At some point we thought we were emailing the wrong email addresses so we decided to use different emails (unknown to them) to make random inquiries. They responded immediately which indicates all our previous emails raising our concerns were deliberately ignored! How rude and unprofessional. These chaps are CROOKS! Horrible service!
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Posted 4 years ago
WeTravel has fraudulent tour operators on its website - they do not have any safeguards in place to protect customers and then (unlike most companies) have no ability or willingness to punish or block these tour operators after the fact. I lost more than $3K booking a tour on WeTravel and I highly recommend insisting to any tour operator that they use a different payment portal.
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Posted 4 years ago
Listen!!!!!! My assistant set me up on this site for my Women’s Getaway. I looked at it and thought it was easy and FAST! WRONG!!!!! They are playing this Verification Game and won’t Verify the Account!!! We are unable to book our Venue because we use our deposits to do so! Not to Brag but you can Google or go to Social Media to Verify my Identity so it’s a Joke!!!! No one responded to me and the stupid site even says BOT when you do get a response! This company should be put out of Business! I could have used my merchant account but I like the payment structure and reply emails that go out! The worst experience of my life! Now I have to refund the People that paid and trust that they will re sign up!!!! Horrible service! Never sign up with a company you can’t get someone on the PHONE EVER! By the Way We travel! I’m Dr. Chanita Foster so stop lying and saying you can’t verify me and you can just go to Instagram!
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Posted 4 years ago
My daughter was signed up for a trip through this company. We got an unexpected medical diagnosis that requires surgery. I have spent the past month trying to contact this company to get a partial refund per the agreement. They have not responded to any of our requests. It's very unprofessional and I suggest you reconsider using this company for any trips. We are highly unsatisfied with the lack of communication. Zero stars would be left if I could.
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Posted 4 years ago
Read the recent reviews and run FAR, FAR away from this company. Their shady business practices and "Verification" process are nothing more than a way to hold onto your money and possibly never give it to you. We've been doing a school trip for 10+ YEARS now, always going to the same location. We made the mistake of setting up our trip with WeTravel thinking it would be easier to collect payments. We submitted all the required documents, then sent an e-mail explaining our situation and history. They asked for MORE documents, so we gave them those and more than they asked for. After three more e-mails they finally get back to us that their "legal" department has decided we can be "Partially Verified". But they were going to be "nice" to us and let us use their "WeTravel Virtual Card" service, but oh by the way you can only pay a few, select group of vendors with it (restaurants and theater shows, etc aren't in those categories either, what trip doesn't have one of those two?). If that doesn't work they offered to let us pay them $15 to "wire" money to a vendor, IF their legal department approves it. These clowns actually expect a trip like ours with a $50k budget to let them hold onto our money until 14 days AFTER our trip, or only "pay" the vendors they allow us to pay through them so they can collect interest on all the money during that time. We're exploring other options now to get out of this nightmare.
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Posted 4 years ago
I’m Zaky, CMO/co-founder of WeTravel. Thank you for taking the time to write your feedback. I’m sorry about your experience with WeTravel in organizing your school trip. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. Additionally, if organizers choose to refund their travelers, we fully refund our fees (which is not the case for typical payment platforms), even though we already incurred costs for processing and verification for your trip. Most importantly, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers, regardless of the verification decision. Having said the above, I agree that WeTravel can do better in onboarding our users and I’m again sorry that this process has not been a great user experience for you. We regret that our verification decision has made WeTravel not a viable solution for your school trip. We will keep improving our onboarding process for new users. Thank you. Zaky To check our main page for independent user reviews, please check: https://www.capterra.com/p/163474/WeTravel/reviews/
Posted 4 years ago
These people have no one available to talk you on the telephone. They promised me a teleconference at sign up and then sent a string of emails link stating they no longer do teleconferences. They started collecting money from my travelers and then told me that I may be partially verified, which meant I couldn't finance my tour because the funds aren't released until after the tour. I understand their steps to insure security, but verification decisions should have been made BEFORE collecting one dollar. I had them refund my travelers, and I got merchant services account and payment processing through Authorize.net. I had to build a website and get software installed QUICKLY. So essentially, I traded one stress for another. And I trust no company that cannot have a telephone conversation with it's customers. Esp. when they can hold travelers money hostage and potentially bruise my brand.
Helpful Report
Posted 4 years ago
I’m Zaky, CMO/co-founder of WeTravel. Thank you for taking the time to write your feedback. Before I respond to this feedback specifically, kindly allow me to provide context for the broader public who read the review. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts   Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. The outcome of the verification partially depends on how long your business has been operating and the size of your company. WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers, regardless of the verification decision. We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. Specifically, to clarify the feedback above: - "They started collecting money from my travelers". WeTravel doesn't collect the money ourselves. Travel organizers and companies collect the payments using WeTravel as a payment platform. Our users control when they start collecting payments, set up the payment plans, and also do refunds when necessary. - "They promised me a teleconference at sign up and then sent a string of emails link stating they no longer do teleconferences". Indeed we are transitioning our inbound sales process from an in-person live demo to a self-learning demo supported by customer support via live chat and email. To respond to any demo request, we send a 17-minute demo video that explains how to use WeTravel from A to Z and a list of steps on how to use WeTravel. Also on that same email, we urge the organizers/companies to "..verify your account as early as possible so you can transfer the collected payments to your bank account or your vendors: https://help.wetravel.com/transferring-funds-to-your-bank-account-verify-and-pay-out/how-to-verify-your-account-for-payouts/how-to-get-verified-for-payouts" Additionally, we fully refund our fees when organizers refund their travelers, even though we already incurred costs for processing and verification. Our customer support team is available through the live chatbox on our website and email. We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users, especially for individual travel organizers. Thank you.
Posted 4 years ago
You have to go through so much to get your account verified and then they hold all of the money your clients pay to you until after your trip is over. When questions were asked general responses were given and every time there was a problem I was told that policies have recently changed. As a small business owner I cannot afford to fund all of my trips until an undisclosed amount processed it reached. I will be using Triplaunch.co from now on. No hassle and policies are straightforward.
Helpful Report
Posted 4 years ago
Dear Cherette, I’m Zaky, CMO/co-founder of WeTravel. Thank you for taking the time to write your feedback. We regret that our verification decision has made WeTravel not a viable solution for you. As mentioned in the emails from our verification team, we have three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. Many independent travel agents and individual organizers receive a “Partial Approval”, meaning their funds are available only after a trip has ended. However, most companies with several employees and a verifiable, multi-year track record receive a “Full Approval”. We are obliged to verify each user thoroughly due to the “future delivery risk” inherent in processing payments for travel companies. The outcome of the verification partially depends on how long your business has been operating and the size of your company. We always encourage any new company or organizer to verify their account right away. We show all new users several pop-ups and notifications about the necessity to verify their account and describe the verification process in our help center. I also want to add that providing limited service for smaller tour operators is the payment industry standard: all major payment providers that process payments for small travel agents or new tour operators either payout funds only after a trip/event has ended (e.g. Eventbrite) or force the user to keep minimal balances (e.g. PayPal). Many don’t provide payment services to tour operators at all. WeTravel can only provide our exceptionally low payment rates because we are able to guarantee that our users are low risk to our payment partners. This, unfortunately, requires a stringent and thorough verification process and is a step that is unavoidable to keeping our platform safe. Regardless of the verification decision, WeTravel never keeps user funds indefinitely. All funds collected by users are paid out or refunded to customers. Please feel free to contact us directly (info@wetravel.com) for additional information regarding our verification decisions. I again apologize that we were not able to serve you better. Thank you. Zaky
Posted 4 years ago
WeTravel is rated 3.6 based on 37 reviews