Fake positive review have been removed from this profile as they did not have the trust signals we would normally expect with genuine reviews. Several 5 star reviews were written on the same device.
“One of the poorest user interfaces for payment and entering details I have seen. Unclear if it is focused on mobile only but fellow travellers in that area found it hugely frustrating and the laptop experience was really poor. An application to be avoided.”
“If you are a victim as I was, read my review to see the outcomes of my actions. With my $49,300, this nasty broker vanished, and I was unable to contact them. Now their official website is no longer valid. My money, a huge quantity of money! It amazed me so much how KEZOOK helped me get my money back. They requested the required paperwork and the evidence of my payment to them in order to utilize this information to file a false lawsuit against them. The fact that KEZOOK helped me recover my hard-earned money from these con artists makes me very delighted. kezook. com is there visited place”
“We Travel has a lot to offer. But I spent a ton of time putting a trip together and now you can’t even find it with a google search engine. They have been zero help. Lots of platitudes and lots of technical jargon. They are suggesting it hasn’t been “shared” enough to register with Google. Really, then why do other trips that have been shared less register. Bottom line - don’t use these guys if you want people to find your trip via search engine. Sad but true.”
“WeTravel was referred to me by a colleague and I was excited to use their platform to launch my first yoga retreat. I spent multiple hours building a retreat page while simultaneously waiting for them to verify me as a user. I provided all of my requested personal documents and business information. I then received an email that said my verification was denied, the decision couldn't be appealed, my account was restricted, and there would be no further communication. I received NO reasoning as to why my account wasn't verified and I have no access to all of the program design and pricing information I created. I've sent emails and tried contacting them through their live chat numerous and have had no response whatsoever. I think this is a horrible business practice and while I understand they want to protect their company from would-be fraud, they could at least respond and tell me why my account was denied. I am very disheartened and disappointed and if they ever do respond at this point, I'm over it. I'm also trying to find another booking site to work with ASAP.”
“Booking for customers is smooth and easy. Getting your money out of the platform is a completely different story. I live in Canada, and it's been an absolute two year nightmare trying to get this money out of We Travel. I have submitted so many requests for help, and they either respond with suggestions that just do not work, which I have communicated to them, or they do not respond at all.
I honestly feel as though I have been robbed and they do not care to help me get the money I made.
Don't use We Travel if you are in Canada (or anywhere other than the USA) and want to actually receive the money you make.”
“I'm finally writing my long overdue review. WeTravel has been moving forward despite the pandemic and they have provided us with support and made us more confidence that our business will rebound once travel begins again. Their most notable feature as of recently is API integration through Zapier. Now I'm not really tech savvy but I've tried it out and think it will take us to a whole new level. Their platform has never missed a beat once we got used to using it when we first signed up. Aside from the occasional bugs that every website has, they've been very reliable. That goes for their employees as well. I can always count on them when I need help”
“WeTravel has been the best booking and payment system we have used to date. It has helped us to grow our business by making bookings easy for the customer. Refunds over 6 months old can be more difficult, but they are manageable. Honestly, the incredible price makes up for any small shortcomings. I highly recommend them for any travel business owners looking to accept online payments.”
“I chose WeTravel because I’m just starting with my travel business specializing in Group Travel. The site helps me actually put my groups together and with making it easy for me to advertise the trip with a beautiful landing page. I’ll continue to use it to grow my business. Thanks, WeTravel for providing such a tool and keeping all the features so simple to use.”
“Overall product is easy to get started with and building a trip only takes 10 minutes. You get beautiful images, integrated checkout accounts, and embedding features for your own website. They don’t have a mobile app, but their site is mobile friendly. Only con is their trust & verification process that required me to upload my business documents for review. I understand it’s important, but there is probably a better and faster way to implement it. Support team is great and they actually take my suggestions into account when making updates.”
“I’ve been using WeTravel since the beginning and it has made it easy for me to allow other travelers to register and join me on my travels and adventure business. They’ve stayed up to date with the industry and really do cater to the needs of customers like myself. Their features are always easy to use and their support is a click away from assisting me with anything. I’ve received positive feedback from my clients about their site and transactions are all very secure.”
“It’s an easy to use product that is fully customizable and filled with features once you get the hang of it. I use it to build custom trips for my customers with optional expenses such as airport pickups, extra days, etc. in the trip. I send the customer the direct link to book and they just enter their information and pay securely with card or ACH transfer. Minimal effort required from both ends.”
“WeTravel has changed the retreat leader experience for yoga teachers. I’m not very tech savvy and know some others who pay a web designer to create pages like WeTravel. The trip pages are beautiful and so are the printable flyers. The team is always available for questions and super easy to work with. Overall, the best part is the ease of use, especially when building a retreat. They utilize a template with fields to fill in then reorder using drag and drop. Did I mention the pages are beautiful?!”
“I was recommended WeTravel by others in the industry and have been pleased with their offerings. I was looking for auto billing but their auto payment reminders have been just as effective for on time payments. I love that they only charge 1% and they allow me to pass card fees to the clients while also offering a no cost ACH option for them to pay. Their virtual card has been a blessing because there is a delay when using wire transfers to pay vendors. With them launching the physical card, I’m expecting seamless vendor payments in the future.”
“I went through their verification process and thought that WeTravel simply would not work for me when I only got partially verified. I run a small agency and do not have enough cash flow to pay vendors ahead of time. I asked their verification representative if there was any way to get fully approved and they were willing to provide me with an alternative to add my own Stripe account. I went through the tutorial to connect my account so I can access money immediately when someone pays. A small hiccup, but everything else has been hassle-free.”
“Customer support is FANTASTIC. They’re always quick with the solution on chat. Slightly slower by email at times. The part they got right is the payment reporting. Everything is consolidated in downloadable Excels and makes my accounting easy. Wire transfers are convenient to pay vendors and reasonably priced ($15). The system as a whole has saved me loads of time so far and it comes at a fair cost.”
“Our experience has been very good thus far. It has become the main platform that we use daily to accept bookings. Feedback from our clients has been positive as everyone can maintain his account. It has been possible they pay installments on time and review trip details.
There are some features that need improvement to be useful for our business. We are unable to change clients to a new trip, requiring reentering booking information for them each time. A tablet friendly format would be very useful after the start of the trip when we are traveling and need to access information.”
“WeTravel is our partner when it comes to running a travel business. We specifically like that we can collect money and travel information from parents for educational trips. It’s a big step up from manually tracking it and has made my life easier. The only thing I would recommend as a feature would be the ability to accept Paypal payments.”
“We’re thankful that a platform like WeTravel exists. The platform satisfies my two main requirements for low fees/ free withdrawals and the ability to pay our vendors directly. We found out about their virtual card and that was a bonus since we purchase equipment ahead of the trips. Their reporting has much improved since we signed up but is still lacking some elements. I know they’re always working on updates. They currently satisfy about 90% of our needs.”
“I organized a Japan trek for my club and needed to collect $3500 from 30 classmates. I considered Paypal until my colleague recommended WeTravel and I probably couldn't have done it without their payment plans. There wasn't much information on verifying SSN, but support walked me through it and I received my payout in 2 days.”
“I built a trip for my yoga retreat a few years ago and decided not to go through with it. Impressions were that it was easy to set up (images, packages, payment checkout system, and integration with mailchimp). I emailed support for assistance in refunding everyone and they were prompt to respond. Refunding was as smooth as set up and no fees were charged. Looking forward to using it again for a future trip.”
