I was attracted to your site by the selection and by the offer for $100 off of a $200 purchase for newbies. I had trouble getting the discount and after many attempts I was about to quit the site and move on. I did not want leave because you had a unique site, everything I wanted at a good price and free shipping. Before I left I sent a message asking why my selections were invalid. Matthew replied within an hour, empathizing, explaining and offering a solution that I could not refuse. He apologized for the trouble and gave me a personalized discount for the same amount. I’m 56 and I have never seen such a rapid and generous reply to an issue. I am still in awe and most appreciative for my introductory offer. I am also thankful for this site that showed potential to become my first option for parts and then proved itself and made me a loyal customer instead of the abandoned basket I was about to be. I love the power of active bloggers combined with an affordable inventory of upgrade parts. Ask a question, compare rides and make an inspired educated purchase. My oldest son works on a lot of projects, is always trading cars and works on his friends cars. I told him this story and he was impressed too. We have received a lot of deals and done a lot of deals so impressing us both is remarkable. Thanks. I will mention your site every opportunity I get.