Every step of the way I had to constantly email to get going with my mortgage. Once it changed advisor, it was even worse as my questions had to be forwarded to the previous advisor for a reply which sometimes never came despite my emailing a few times (last one still unanswered). I felt going through Which was more stressful than if I had gone through the bank myself (and the fees I paid you basically amounted to the difference in interest I would have paid). One of my friends recommended you as he discussed his mortgage at length with one of your brokers who was very efficient and helpful. I didn't feel the same. I doubt I would use Which again when I need to remortgage.