After receiving fantastic level of service with Which? 2 years ago we made the decision to pay the fee and take the hassle away from a remortgage. After a great level of service from the initial contact we are now left feeling very disappointed and like we could have saved the money and gone direct to a lender. A long story but there has been several communication downfalls which eventually resulted in a Which? advisor agreeing matters without our authority. What should have been an easy hassle free experience has created a huge amount of time and stress. We are now in the situation that Which? have developed sloping shoulders and told us to take it up with the Financial Ombudsman if we are not happy rather than address our concerns direct.