Our mortgage advisor Richard Weston and assistant Kate Reed were, in one word, fantastic. Very thorough, professional and always put our financial needs first. We had bad credit from previous bad money management and job losses etc. We didn't think we could remortgage and I was nervous when I first called them. However Richard did what he does best and he explained things fully, never judged previous issues with debt and managed to get a mortage with a fixed 5 year rate which was our number one priority given the current financial market. All jargon was explained fully. Risk was explained fully. We could make a completely informed decision. What attracted us to use which? Mortgage advisors was the fact they dont work on commision therefore working for the best deal for the customer and not what will line their personal pockets. Kate the mortgage assistant has sent us weekly emails and updates and replies to emails almost instantly which was reassuring. My sister is a first run buyer and will be using them on our recommendation this year and I will definetly use them again for new offers. Very pleased with the service provided.