As a first time buyer there are many pitfalls and unscrupulous folk who want to lumber you with a mortgage that is not ideal for you in anyway. I opted to go for Which because they aren't driven by commission. Katie and Kate were extremely helpful throughout the process and they are a credit to your company. As this was a first time purchase I needed a lot of help and guidance on what was taking place. I felt that they both kept me updated and were clear with the information they gave me. One great aspect was that I hardly ever had to chase them for new news or updates. This was a huge plus for me.