Poor communication from the beginning. The staff I had allocated never answered the phone I found them unhelpful. The service after I agreed the mortgage was even worse . I was left to do all the chasing myself. Was given dates for completion which were incorrect. To be honest it was a very stressful experience and I feel that the as soon as which mortgages took my fee in the early stages that was it and they were not interested in assisting with anything after that. I should have gone directly to the bank and avoided the fee
7 years ago
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