Which Mortgage Advisers get paid both from the customer as well as the lender....the reason is that they provide the "best" mortgage available to the customer and also, do the legwork for the lender e.g., valuation and collection of the paperwork.....however, as they are not the lender, they delay the whole process by many weeks.....in our case, they have asked repeatedly for the same documents and also because of the delay, they had to ask bank statements and salary payslips again.....and this is before the lender examines the application!!!......would have been better to go straight to a lender or two after checking quickly mortgage rates online.......avoid if you want the job done quickly.....