The call taking was informative. seemed to know what he was talking about and was very helpful. This is why I went with them. what wasn't helpful is: When product arrived, there were no instructions on wiring (had to call up) No battery in remote! I wired up to test the lights. no power. The nearest shop that would sell that type of battery is over 15 miles away which would mean a 30 mile round trip for me. I have to buy online and wait a few days. I am glad I didn't shelve out for a speedy delivery. I couldn't get the free gift (a wifi plug) to work. I was told that I could extend the warranty on the lights from 2 to 5 years. there was no information with deliver. As the lights are going to be beneath glass and difficult to get to, this was quite important to me.