Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Took more than a month for them to deliver my product and when it did show up, it was the wrong one! Customer service were about as useful as a chocolate fireguard in sorting this.”

Helpful Report

Posted 1 year ago

“I ordered 40 GU10 7 bulbs which were delivered as agreed. these were for a large rewiring project in the living area of a barn. they were fitted over the next month. As soon as the lights started to be used the bulbs began failing. initially I replaced with spares. then called the company who said that they had had a batch with aprrox 50% failure rate, the later denied saying this. they sent a returns label and replaced the 9 failed bulbs and provided a few spares. the bulbs continued to fail and I was forced to insist on replacement and a return label which they were unwilling initially to provide. the bulbs continue to fail and most recently 1 of 4 bulbs in a double height vault. this cannot be replaced without a scaffold tower. the lights are stated to have a life of 15,000 hours and they are failing in less than 100 hours. the company has said I must return the bulb before it is replaced. they will not offer a return label. They suggest I can purchase more bulbs before sending back the faulty items. they have aid that the returned faulty bulbs will be examined for faults but they are unable to give any information concerning this. The product is useless and the returns policy a nonsense. do not buy from them.”

Helpful Report

Posted 2 years ago

“I ordered 3x12v lights, instead 3 completely different lights (240v) were dispatched. These were returned for a full refund, which has not been honoured. The company refuse to refund the delivery charge. Even their website states to return "for a full refund - no questions asked". Their first attempt at a refund was a completely wrong amount, their second attempt has omitted the delivery charge. I certainly wouldn't deal with this company again.”

Helpful Report

Posted 2 years ago

“Terrible company, do not buy from here, I have about 20 LED light fittings which due to the size I can't change, they fail regularly and WLED aren't interested in fulfilling the warranty so I've had to buy spares, these come incomplete, missing wires and you are told they are short staffed and can't deal with you and eventually you have to buy the missing bits from them. Best to find another reputable supplier.”

Helpful Report

Posted 2 years ago

“Easy order process however the bulbs did not work with my lamps (not dimming although they were dimmable) Staff could not be more helpful with the problem and sent me alternative bulbs. Very happy customer”

Helpful Report

Posted 2 years ago

“Wrong quantity of led tape delivered, customer service told me I had ordered incorrectly. Could have purchased items received for less than half price locally & I wouldn’t have waited 10 days for it!! #Won’t buy here again#”

Helpful Report

Posted 2 years ago

“The product purchased is secong to none in terms of its performance. Mirrors tone lamps are extremely bright for the low power consumption and rhey give a fantastic arc of light.”

Helpful Report

Posted 2 years ago

“Bit of a mediocre experience with WLED. I had to chase my order after waiting a week where I was told (over chat) Royal Mail hadn't scanned it and so they were "on the phone to Royal Mail". I was left hanging until chat finally expired. No follow up call or email was received. Bulbs arrived the next day with 24 hour tracked delivery and "urgent" on the label (order had clearly not been despatched as implied). I then found the bulbs to be too bright for my needs and too big for some pendants. Despite the website stating you can return without quibble (and Distance Selling Regulations allowing this) the process is not easy - almost deliberately to deter returns I feel. I'm still waiting for refund.”

Helpful Report

Posted 2 years ago

“Adhesive backing absolutely useless. Light output lower than stated. Very dissapointed.”

Helpful Report

Posted 2 years ago

“WLL we’re very good on product and price but they use FedEx for delivery……they are awful. Stayed in for the delivery as advised by FedEx on their tracking….nothing. Stayed in next day ….nothing. 3 days later the parcel was delivered and the tracking still said it was out for delivery 4 days earlier. I won’t use WLL again as long as they’re using FedEx. I recommended WLL to a neighbour who experienced the same and I thought it was a one off. Checking on line FedEx are rated extremely poor by 95% of customers.”

Helpful Report

Posted 2 years ago

“SENT WRONG CONNECTORS. CUSTOMER SERVICES QUICK AT SENDING OUT RELACEMENTS UNFORTUNATELY 3 OUT OF 4 WERE WRONG AGAIN. ENDED UP SOLDERING.”

Helpful Report

Posted 2 years ago

“Everything about WLED is great. Good products, good service. Downside is that they use FedEx for deliveries. First delivery was late and damaged. Replacement was delivered late and outer box damaged. Fortunately goods inside were well protected and undamaged.”

Helpful Report

Posted 2 years ago

“Pricing good, delivery good, unfortunately one damaged in transit, contacted office they arranged replacement straight away. Very good service.”

Helpful Report

Posted 2 years ago

“nice light fast delivery and easy to install.dont be fooled by the small size of the light as it really packs a punch,very bright.would recommend to all.”

Helpful Report

Posted 2 years ago

“Order took too long to arrive although we had paid by debit card”

Helpful Report

Posted 2 years ago

“Decent prices. Good product Fast delivery. Well packaged.”

Helpful Report

Posted 2 years ago

“Led strip kits are some of the best quality I’ve used and as an electrician I’ve used quite a few different ones , very disappointed with the delivery time though nearly 2 weeks for delivery is no good, had to buy from elsewhere as the delivery was that long in the end and ended up using these on another job.”

Helpful Report

Posted 2 years ago

“These are actually really good. We had old halogens and was yellowy light, these instantly made room feel modern and brighter, massive difference. Easy to fit too. Dimmable adjustable”

Helpful Report

Posted 2 years ago

“Order of 12 volt LED arrived in reasonable time Only cool white available and they are significantly brighter than the old bulbs. I was not sure what difference to expect but am pleased with the result.”

Helpful Report

Posted 2 years ago

“Very poor packaging, woefully inadequate for the items being sent. You have to also chase for orders to be sent after no movement for a week.”

Helpful Report

Posted 2 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews