Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Took more than a month for them to deliver my product and when it did show up, it was the wrong one! Customer service were about as useful as a chocolate fireguard in sorting this.”

Helpful Report

Posted 1 year ago

“I ordered 40 GU10 7 bulbs which were delivered as agreed. these were for a large rewiring project in the living area of a barn. they were fitted over the next month. As soon as the lights started to be used the bulbs began failing. initially I replaced with spares. then called the company who said that they had had a batch with aprrox 50% failure rate, the later denied saying this. they sent a returns label and replaced the 9 failed bulbs and provided a few spares. the bulbs continued to fail and I was forced to insist on replacement and a return label which they were unwilling initially to provide. the bulbs continue to fail and most recently 1 of 4 bulbs in a double height vault. this cannot be replaced without a scaffold tower. the lights are stated to have a life of 15,000 hours and they are failing in less than 100 hours. the company has said I must return the bulb before it is replaced. they will not offer a return label. They suggest I can purchase more bulbs before sending back the faulty items. they have aid that the returned faulty bulbs will be examined for faults but they are unable to give any information concerning this. The product is useless and the returns policy a nonsense. do not buy from them.”

Helpful Report

Posted 2 years ago

“I ordered 3x12v lights, instead 3 completely different lights (240v) were dispatched. These were returned for a full refund, which has not been honoured. The company refuse to refund the delivery charge. Even their website states to return "for a full refund - no questions asked". Their first attempt at a refund was a completely wrong amount, their second attempt has omitted the delivery charge. I certainly wouldn't deal with this company again.”

Helpful Report

Posted 2 years ago

“Terrible company, do not buy from here, I have about 20 LED light fittings which due to the size I can't change, they fail regularly and WLED aren't interested in fulfilling the warranty so I've had to buy spares, these come incomplete, missing wires and you are told they are short staffed and can't deal with you and eventually you have to buy the missing bits from them. Best to find another reputable supplier.”

Helpful Report

Posted 2 years ago

“Wrong quantity of led tape delivered, customer service told me I had ordered incorrectly. Could have purchased items received for less than half price locally & I wouldn’t have waited 10 days for it!! #Won’t buy here again#”

Helpful Report

Posted 2 years ago

“Adhesive backing absolutely useless. Light output lower than stated. Very dissapointed.”

Helpful Report

Posted 2 years ago

“WLL we’re very good on product and price but they use FedEx for delivery……they are awful. Stayed in for the delivery as advised by FedEx on their tracking….nothing. Stayed in next day ….nothing. 3 days later the parcel was delivered and the tracking still said it was out for delivery 4 days earlier. I won’t use WLL again as long as they’re using FedEx. I recommended WLL to a neighbour who experienced the same and I thought it was a one off. Checking on line FedEx are rated extremely poor by 95% of customers.”

Helpful Report

Posted 2 years ago

“Very poor packaging, woefully inadequate for the items being sent. You have to also chase for orders to be sent after no movement for a week.”

Helpful Report

Posted 2 years ago

“Ordered x 6 600x600 LED panels. Was given FedEx tracking details. Waited in on the first day that I was told they would arrive - nothing, and was unable to track the shipment. Then was told they would be there the next day. waited in again - nothing. Rang customer support who blamed FedEx (I did not order from FedEx, I ordered from Wholesale LED). I was told there was nothing they could do and wait! I was offered replacement panels to be sent out but due to the very poor customer service, and time wasted, I had little confidence in this company. Cancelled my order as this company could not deliver on the agreement. I will not be using this company again.”

Helpful Report

Posted 2 years ago

“Poor service, items took over 4 weeks to arrive, despite me chasing several times and being told they will be sent that day they never were. Won't be using again.”

Helpful Report

Posted 2 years ago

“I still haven’t received the right order after receiving someone else’s 9 days ago…..not good”

Helpful Report

Posted 2 years ago

“Constant 'free beer tomorrow' promises of imminent delivery that didn't deliver. Delivery eventually 3 weeks later...???”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for your review and brining this to my attention. I can not apologise enough for this, we do not want our customers to experience this or have the issue you have had. Please do get directly in touch if you have any further issues or questions. Kind regards, WLED

Posted 2 years ago

“we are unable to review as the lights are 7 days late and have not been delivered”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for your review. I apologise for this, I can see that the items were lost in transit with the courier however they have now been delivered to you. If there is anything else we can do for you please do not hesitate to get in touch. Kind regards, WLED

Posted 2 years ago

“If a product is not in stock, customers should be told. When a replacement was ordered and was marked as urgent then not sent out, that's poor. Good arrived too late to do the job...”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you for your review and bringing this to my attention. I apologise for the miscommunication in regards to the products and not getting the order out to you in time. If there is anything we can do going forward please do get directly in touch Kind regards, WLED

Posted 2 years ago

“Staff I spoke with were great but this whole transaction (had 2 before) was a disaster. On line chat let me down 3 times, email wasn't answered. One guy found the missing supplier order issue, followed up and gave me a timeline, great (I'm flexible for this order). Next guy said no such issue, they in stock so shipped them. The 1m led channel cover was bent into a jiffy bag and the permanent crease was just before the cut point so it's now deformed in place. It took weeks. The discount didn't cover the whole basket (no text to support that and no replies to my enquiries). Sorry to leave such a response but you need to tidy this to be a great supplier. Oh I communicated using all 3 below but it says I can't say that.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for bringing to my attention, I apologise that you had to have that experience with us. In regards to the diffuser being damages if you get in touch we can look into getting that replaced for you. I appreciate the feedback you have given and this will be looked further into for you so that these issue do not happen again. Kind regards, WLED

Posted 2 years ago

“I received wrong products.”

Helpful Report

Posted 2 years ago

Hi Turgut, Thank you for the review. I apologise for this, please get in touch with us on 01163214120 or email us at cs@wled.co.uk so that we can this resolved for you. Kind regards, WLED

Posted 2 years ago

“Ordered eco rocket 500 lumens 120 degree. Received Duracell 420 lumens 32 degrees. Not impressed at all. Completely different spec.”

Helpful Report

Posted 2 years ago

Hi Maxim, Thank you for your review. I apologise that the bulb you received was different to the one ordered. I can see that the ones you ordered were unavailable at that time therefore we had to source a local alternative which is what you received. If you contact us directly we can get this issue resolved for you. Kind regards, WLED

Posted 2 years ago

“Led lights with driver did not work. Drivers were dodgy. Taken me 6 emails to explain that we had to use lights kn bathroom but bought a new driver. Asked for cost of driver to be refunded. They want lights back but that's now not feasible as they are in ceiling which has been decorated. Took over 3 days from initial contact to get a response. As 2 of the 3 drivers we originally ordered did not work obviously shoddy goods.”

Helpful Report

Posted 2 years ago

Hi Sheila, Thank you for bringing this to my attention. I apologise that you have had faults with the drivers. We are happy to refund them if you are able to send them back on the prepaid label that we have provided. We would also have been able to replace the drivers with working ones if you had contacted us when the issue arose as it is easier to resolve if we are told as soon as the issue happens. Please contact us on 01163214120 so that we can resolve this issue. Kind regards, Customer services.

Posted 2 years ago

“I ordered one LED strip and they sent in 2nd class untracked post and I never got it.......Really disappointed.”

Helpful Report

Posted 2 years ago

“Awful, took my money when the item was not in stock and then wouldn’t refund. Still waiting 2 weeks later . Absolutely shocking service, I’d recommend to AVOID”

Helpful Report

Posted 3 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews