Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,081 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting the delivery.? Not good”

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Posted 5 years ago

“The products I bought have been terrible quality. Out of 10 bulbs bought 3 failed within 14 days. I didn't think to keep the bulbs as they are worthless and not worth the postage. And because of this Wholesale LED Lights have refused to replace them.”

Helpful Report

Posted 5 years ago

“Received goods Dimmer not working!!2nd time in a year Filled form send back to you After 14 days a lady called and said it was working!!! Have not received back yet Bought another dimmer from another supplier .. only this way you loose clients Regards”

Helpful Report

Posted 5 years ago

“Ordered 5th September, arrived 12th September. Two female connectors supplied instead of one female and one male. Called customer service straight away and they wanted a photo of the wrong part, sent photo and then I was asked for confirmation of which part I needed!! Sent another photo of all parts received and they told me, yes there was a wrong part. Eventually after many e-mails the correct part (which was only £2.50) arrived on the 25th September Far from impressed.”

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Posted 5 years ago

“The replacement PIR that I received yesterday had exactly the same fault as the previous one that I received last week! You are wasting a lot of my time and I am not a happy bunny! However your salesman Louis Henry seems to be a smashing bloke and is going to send me a newer model. I will reserve judgment until I have received the new model It’s just not good enough! Third time lucky?”

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Posted 5 years ago

“Nice lights, shame about the staff. Wrong order arrived. Had to call ‘customer services’ 3 times. Staff not very pleasant to deal with. Had to ASK for an apology!! Didn’t refund the undelivered items, the guy forgot! Only after 3rd call and a long time in hold was it resolved. Would not recommend.”

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Posted 5 years ago

“Very poor service. Got a Quote for £1.300, when ordering items were missing. When my items arrived more than half were missing! Some were damaged. When I called up had to wait near 2 weeks to get everything sorted and get my lights back! Very Very very bad customer service! Avoid this place! I repeat avoid this place. It’s a mess, they don’t know what are doing, I run a business to, but I have to say this a poorly managed business. Disgrace. Very unhappy.”

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Posted 5 years ago

“I am still awaiting a response to my email and my refund, so currently not good at all”

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Posted 5 years ago

“Did not receive what I ordered twice rang yesterday and still not had an answer”

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Posted 5 years ago

“Problem with fittings supplied sent photo and request for info on 30/8/19 and one week later still waiting for a response Pretty poor service!”

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Posted 5 years ago

“The pro safe LED flood lights are of a very poor quality. The first one I was sent was broken in the box. I ended up taking it to their offices a 60mile round trip. The second one filled full of water after a period of heavy rain and stopped working. They refused to pay the postage back. On asking to speak with a manager they were all in a meeting!!!. Avoid for outdoor lights and clearly from previous reviews poor customer service”

Helpful Report

Posted 5 years ago

“We found our experience of this company very disappointing. We ordered two matching lights to then receive two different colour bulbs I set, one warm white, one cool white. The lights came with no fixings or instructions so only after installation, which we paid for did we notice they were different colours. We were then send a new one which never arrived as someone had forgot to post it out and again I had waited in all day for delivery. I was told on this call I would be phoned back with a resolution within half an hour but what a surprise that call never came. We have a since received the correct light but have had no apology or recompense for the inconvenience and loss of money of having to pay an electrician twice because of their mistake”

Helpful Report

Posted 5 years ago

“Did not specify, on the item page, that a trailing edge dimmer switch would be required and refused to accept that this omission was their responsibility. I will not be using this company again.”

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Posted 5 years ago

“After service is non existent”

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Posted 5 years ago

“Poor customer service lack of communication a serious issue. Only received my order after I resorted to posting a negative comment on the business facebook page. Waited over a month for my order. Do not recommend and will never buy from here again. I would rate this 0 stars if i could.”

Helpful Report

Posted 5 years ago

“Easy to navigate website, competitive prices and quick delivery”

Helpful Report

Posted 5 years ago

“Terrible! Still trying to get an email from customer services with a returns request to send one of my Items back. I have sent 2 emails (no reply) and spoken on live chat where I was promised the returns email (no email received). I ordered IP68 LED strip but received a call from WLED that the IP68 strip was ‘no good’ and that I would be supplied with IP67. I was given no refund even though I paid for the more expensive IP68. The customer service representative was also very rude and seemed to lack knowledge in his own products. When my delivery arrived there was no LED controller - just a highly overpriced remote control which I am trying to return for a refund. I am now in the process of complaining to PayPal in an attempt to send the remote control back for a refund. I will be buying further LED products soon but definitely not from WLED!”

Helpful Report

Posted 5 years ago

“Not a happy customer!! Ordered that I received was wrong, even though the invoice had what I ordered. Emailed customer service right away, had a email back that did'nt seem to understand my simple explanation of there error. Emailed back again stattting the wrong delivery, havent had any reply since.”

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Posted 5 years ago

“It is rubish very bad complately cheated.”

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Posted 5 years ago

“recent purchase fine. failure to replace LED drivers after two reminders appalling customer service. You've lost a future customer.”

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Posted 5 years ago

Wholesale LED Lights is rated 4.4 based on 5,081 reviews