Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIFIC! Wrong product arrived and missing items! Trying to return it they won’t except it unless print a return label which 7 times I’ve asked for!! AND IM STILL ASKING! I want my £190 pounds back! Complete scam! DONT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Arrived more than week late. Poor quality product. Mine has dent on the body and scratches on the glass. Can’t be bothered to call this company. Really disappointed. Not recommended.”

Helpful Report

Posted 4 years ago

“Despite a previous order not being delivered (see previous review) I decided to give the company a 2nd chance. Place an order for an LED floodlight on 5/1/20 and paid extra for 24 hour shipping. No light had been delivered by 8/1/20 so I emailed chasing. No response. Still no light or response by 13/1/20 so emailed to cancel the order. As at today 15/1/20 still no light or response but on logging into my account it seems the order has been closed and a refund processed. The refund has not yet appeared in my bank. Even assuming it does not a single email telling me that there was a problem with the order or responding to my emails.”

Helpful Report

Posted 4 years ago

“Ordered a LED floodlight on 27/12/19. No sign of it by 2/1/20 and no contact to report any problem. I therefore emailed to ask where it was - electrician arriving 3/1/20. No response so sourced light elsewhere and emailed to cancel order. On 4/1/20 received a reply that they had been closed over Christmas and New Year and they would refund order. No notification of this on website or in order email or even in out of office when emailed on 2/1/20 or 3/1/20. Also an e-commerce site that closes completely over Christmas and New Year?!”

Helpful Report

Posted 4 years ago

“Unbelievably poor service. After a week of waiting for delivery I decided to phone to ask why there was a delay. Told they are waiting for some bulbs. I explained the electrician was waiting to install light fittings. So I asked for a refund, which they agreed to. A week later, my cancelled delivery arrives. No refund. I then phoned to explain that I had already cancelled delivery and was told not to accept delivery, then I was also told I would be refunded with items that were not instock, which I havent to date. After returning the goods unopened I then receive a phone call asking why I had returned the items and had to go through the whole story again. This guy said he would refund immediately, no apologies, and I still have not received the refund for either. Just another point, they claim to be competitive but in fact my local electrical wholesaler/retailer had everything in stock and beat their price by £10 without discounting, so beware.”

Helpful Report

Posted 4 years ago

“The advertisement showed a sewing machine being illuminated by a strip of lights. It said they could be cut to any multiple of 10 cm lights. In good faith I purchased a strip which arrived with no instructions, no indication of how to wire in the small length of electrical wire and nothing to say you need a 12 volt converter, a transformer and a whole raft of other electrical knowledge. I emailed the company for instructions and got nothing back. This fails the trades description act as it is not usable in the state it arrives at your home.”

Helpful Report

Posted 4 years ago

“Bought a light with 3 dimable LED bulbs, but the 2 watt bulbs supplied were too dim. Cust service was useless, first telling me the bulbs were part of the light ( un-true ) and then saying they did not issue RMA numbers. Rubbish.”

Helpful Report

Posted 4 years ago

“The order for the lights and shipping was as usual very good. My problem is you invoiced me twice for the same lights (6th Dec) when I queried it I was told I am in a queue waiting for a refund of £71.41. I am still waiting (16th Dec). I would have thought because it was your mistake you would have refunded me straight away.”

Helpful Report

Posted 4 years ago

“I did a search for rechargeable lights & bought 4. They arrived and were wired lights which I needed to return. Not only was the person I talked to to really rude and stroppy about returning them, basically calling me stupid that I didn’t read the small print spec in detail, but I had to pay a lot of postage to return them and now 8 days later they have still not processed my refund. I wouldn’t use them again if you paid me.”

Helpful Report

Posted 4 years ago

“Wouldn’t use very poor customer service. Ordered lights and still hadn’t been dispatched 11 days after order.”

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Posted 4 years ago

“Try sending me the right goods the first time....AND THEN TRY SENDING ANYTHING AT ALL FOLLOWING RETURN OF WRONG GOODS.”

Helpful Report

Posted 4 years ago

“Ordered infinity plus 70w floodlight Tuesday paid for a 24 hour postal service received floodlight Saturday teatime??? Phoned customer service to be told it's a special order (when ordered item was in stock)??? & the 24 hour postal service starts when Royal Mail receives order??? Very poor service...”

Helpful Report

Posted 4 years ago

“Customer service very rude poor quality cheap chinese imports wont ever use again certainly wont recommend too family or friends shambles of a company keep away......”

Helpful Report

Posted 4 years ago

“Terrible customer service, I have called and emailed about damaged item and it seems they do not want to respond .”

Helpful Report

Posted 4 years ago

“RUBBISH AFTERSALES SERVICE. Ordered some bulbs that were clearly stated as equivalent to 50w. Upon receipt the box stated an equivalent to 35w. I then sent two emails which have never been answered. And finally called the customer service line only to be told to ignore the box. When I insisted on them being exchanged or returned the operator said he would send out replacements and he was actually sending an email as we speak with an attached returns note. Both have never arrived so I will be calling again tomorrow.”

Helpful Report

Posted 4 years ago

“The product is unusable. I do not understand why as it appears to be the same fitting as the bulb that I want the converter to replace but it will not twist to keep in place and just falls out. I am very disappointed”

Helpful Report

Posted 4 years ago

“Very disappointed with the service. Placed order on 14th and only shipment on 28th. Even after repeated call and email no proper response to query.”

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Posted 4 years ago

“Unfortunately one of the tubes was broken at the contact end and there were no LED starters which are supposed to be provided with the tubes. So I can't use the 4 good tubes and I'm still waiting for the company to send the starters and replacement tube. I was asked to send in photos of the damaged tube which I did but still no replacement after a couple of weeks. Your sales man Sales4 said he would be dealing with it but I'm still waiting despite sending a further email. I can't use your product so I've just wasted £108. Thanks, hence my rating.”

Helpful Report

Posted 4 years ago

“Very poor with regards to correct information”

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Posted 4 years ago

“These lights were not in stock as advised. 10 days a bulb to arrive!!! Will not use again.”

Helpful Report

Posted 4 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews