Staff I spoke with were great but this whole transaction (had 2 before) was a disaster. On line chat let me down 3 times, email wasn't answered. One guy found the missing supplier order issue, followed up and gave me a timeline, great (I'm flexible for this order). Next guy said no such issue, they in stock so shipped them. The 1m led channel cover was bent into a jiffy bag and the permanent crease was just before the cut point so it's now deformed in place. It took weeks. The discount didn't cover the whole basket (no text to support that and no replies to my enquiries). Sorry to leave such a response but you need to tidy this to be a great supplier. Oh I communicated using all 3 below but it says I can't say that.