I have marked average to encompass the overall service. The products are good, the goods delivered however were incorrect and zero guidance is provided on how to interface with the company. I received a response to my e mail requesting photographs to prove the order was incorrect, but did not receive a return response when I provided the evidence. I chased this up after 3 days and eventually received a returns note. One week has passed since I returned the items and I have not received a response regarding receipt / exchange after 7 days. We will see how this plays out!!! In the meantime candles could be the way ahead. If this was a school report it would read - "Good at times, but could try harder and has the capacity to do better"