The actual goods are fair to good quality, the issue is the alleged 5 year warranty. For the 5 year warranty to apply (normally 2 years) you have to complete a postal registration form within 90 days of order. The website product pages just say 5 years* Nowhere does it say what the * means until you delve deep into the terms and conditions (which no-one has the time to read) does it mention the need for a separate registration process to get the full 5 years. Very shoddy practice and misleading (at least to me). Seems like a good way to avoid warranty claims but who knows what the motivation was for such a process.