Initially I though that the service and communication was good but then the goods didn't arrive when expected so I had to call and find out what was going on. Apparently the transformers weren't in stock (which I should have been notified about) but I was promised a higher grade product to stall me from getting a refund. 48hrs later I had to call up again to cancel the order as it had not arrived and I was told exactly the same story. This time I put more pressure on and received the goods the next day but I actually had people on standby waiting for these lights from Monday - Friday and we are not impressed so despite the polite staff we were not impressed with the service. The product is good though - once it arrived!