So, so, I don't recall getting emailed order confirmation and the item in question was actually out of stock which your site did not show, this niggled me as I paid extra for next day delivery which is utterly pointless on an out of stock item ! Having heard nothing I phoned your company on Tuesday morning and the guy on the other end of the phone was helpful although the information he hand to hand was poor, he had to put me on hold to answer some pretty basic questions about lead times. Thankfully he told me the item was due in later on Tuesday and there was a good chance it would be with me on Wednesday which it was. So as I stated at the begining, a so so experience. I think you should invest in better back office systems and detail on your web site whether an item is in or out of stock