Dan
Not good at all, waited two weeks for delivery what was fine as this was stated on order, however when it came two of the cabinates were the wrong colour, they offered to pick them up and then send the correct colour, that was fine the items got collected the day after, we waited about three days for two items to arrive was told we would get a call when delivery was half an hour away, no call one of the items have been thrown over our fence as the gate was locked. It was poring down with rain the box fell to bits, I work at the end of the street to my house so would of been there if we got the phone call we was advised we would get half an our before the delivery for the second time. the cabinate was smashed to pieces, and one cabinate was missing, we are trying to contact them to get them to pick all the order up as the customer is not happy to wait, we have had to pay for other bathroom cabinates for the customer through a different company all went well, we have have phoned every day for 5 days now and no resolution for the cabinates to be picked up and a refund given, just phoned up again now to be told we would get a call back tomorrow as they are about to close, rude staff and not helpful at all. All in all absolute joke, they are now withholding our money (what is illegal) and not even trying to collect the order, we are currently out of pocket and with the unhelpful company not sure when we will get our refund. Quick to take your order and money however very unhelpful when you need help or to get a refund for damaged products and poor timescales. No reponce to emails and have to wait on hold over an hour each time we call. Very angry about the situation. Will be taking this further and reporting them to the relevant parties, if we don't get the call promised tomorrow with date for pick up. ( I won't hold my breath we have phoned every day for five days and been told the same thing).
7 months ago
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Wholesale Domestic Bathroom Superstore has a 1.19 average rating from 21 reviews

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