I purchased a new self closing wc seat which I was told was the same one I had previously purchased on arrival home I removed packaging etc to fit to wc but it was the wrong one I returned within 1hr of purchase to have it exchanged for the right one but was refused as I had removed the cellophane I even asked if they could swap for a displayed one that I would hav accepted but again was refused I had to buy a 2nd wc seat at £39 and I'm left with one that does not fit my wc The complete bathroom suite was purchased from you at a cost of over £1000 previously and they couldn't even make allowance and swap over The seat for another one Very very disappointed with the way I was treated and doubt if I would recommend to friends or family