Found the sink, toilet and taps that we liked. A member of staff (Jennifer Cowan) was walking towards us and we asked if she could help us. We pointed to the items that we were interested in and asked what extras we would require, as in parts etc. she replied, “uve already picked it so how can I help” this was said in the most arrogant unhelpful tone. And the expression on her face showed the exact same. She walked off without saying a word, so we guessed we should follow. We got to the cash desk, where she proceeded to ask for information in the same exasperated unhelpful manner. Then nothing. She continued whatever she was doing then announced “ you can’t have those taps they are out of stock”. She didn’t advise of a date when they would be in or have any other suggestions. Her manner was extremely rude. We had to ask the questions ourselves. I asked about similar taps, and without saying a word, she again wandered off. So we followed. She pointed out different taps and said “ that’s all there is” and wandered off again. We went back to pay for the goods , where we asked if we picked something different would they fit the sink. The look I got from her !! By this stage I really was not impressed with her attitude which made me even more unhappy with the taps. I said this to my husband and she quickly jumped in, “ you can always change them.”. We couldn’t wait to leave the store. We went to another designated area to pick up the items and found the guy extremely helpful, pleasant and very informative. He should be the person in the main store selling g your goods not Ms Cowan