Picked what I wanted from the showroom where the staff are friendly and helpful, went to the distribution centre to pick up the item ordered and I had to wait 25 minutes for 1 radiator, I was there 5 days ago and I was waiting 40 minutes again for a collection - there is something wrong with this, I would think twice if you want to picked up in a hurry. There was only myself and one other person making collections but it seemed there was only one or two staff to pick the orders and didn’t seem to be in any rush for customers waiting. Never have an issue when collecting things from any of the plumbing merchants so don’t see why it should be any different here