The member of staff who served us was friendly. However our experience at the warehouse collection was hopeless. We waited the best part of an hour. Went back in to see why we were still waiting to be told our order had been picked 20 minutes ago so she would go chase up. Member of staff eventually came out with our trolley of goods. The road is so full of potholes that 2 smaller items fell off. There was not as much as an apology from the member of staff or a suggestion to check what had fallen was damaged. We checked ourselves and it wasn't but not the point. The whole collection experience was very poor.