Having spend well over £4000 as a non-trade customer over August/September I was extremely disappointed when Wholesale Domestic refused to refund me 3 x packets of large floor tiles which were unopened and unused in my bathroom rebuild. Costing me no less than £300. Nowhere in the purchase process/item description is this mentioned and as usual only buried in the very very small print of their terms and conditions. I have another bathroom to start soon and will not be purchasing the required materials from Wholesale Domestic. Purchasing from them had been a good experience before this. Michelle Pugsley