Excellent design and quality of bathroom cabinet, which was delivered uneventfully and as scheduled.
Unfortunately though, on initial opening of delivery carton and after peeling off protective film, one of doors was found to have sustained minor corner damage. Initial response on contacting customer services, was for them to infer that the door in question had been dropped by myself during its installation/fitting. After brief correspondence during which I highlighted (with photographs) that this had not been the case, and that the standard manufacture/ delivery packaging was inadequate (a close fitting single layer non-corrugated cardboard carton with no further internal or corner protection), they agreed to send a replacement door.
Two attempts were made by them to despatch a replacement, each of which evidently had an inadequate degree of protective packaging (cling film and bubble wrap only) since they both exhibited very similar corner damage to that as on the very first door received!
As I had little remaining confidence of ever receiving an un-damaged replacement, I finally attended to their warehouse in person to collect a satisfactory replacement.
Overall my partner and I are very happy with my purchase: lots of storage in a compact and stylish and well made unit.
However, and based on our experience, be aware that compared to other bathroom outlet products I have received, packaging is completely insufficient to assure contents are intact or undamaged on arrival.
1 year ago
Wholesale Domestic Bathrooms has a
4.1
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762
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