I’ve got a cracking looking bathroom which is a positive…. However there have been several issues along the way since the order.
Wrong vanity unit was inputted, meaning I had to drive to Glasgow to get a replacement floating unit which I thought I ordered/requested.
The tiles which showed in stock were not, meaning I had to source elsewhere, at very short notice, without any real help from WD.
The wc flush valve was faulty - we bought another elsewhere.
The shower draining valve was faulty resulting in back up, overflow and taking tiles up, replacing and a days labour charge.
Customer service was not the most engaging and “can do” so whilst our initial visit there dealing with Peter in Edinburgh was very positive and we have a lovely looking bathroom, the nuts and bolts were pretty dire from a customer service perspective and ultimately faulty goods have cost me an extra few hundred quid, so not a happy camper!!!
1 year ago
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