Ordered online, surprised they would only deliver free of charge on orders over £500. B&Q deliver for free on large orders. Spent £455 and opted for pick up in store. Was sent an email stating that they would phone me when my order was ready to be collected. The items were in stock so expected to get my items a couple of days later. After a week I heard nothing so I phoned and was told my order was ready to collect. Went to collect my order and after waiting a while in a queue was then told I was at the wrong place and had to then travel to another place in Hillington. It would have been nice to have been informed of this when I phoned. Their customer service is very poor, no rapport whatsoever with the customer. Next time I'll stick to B&Q, keep you informed and give you free delivery.