Absolutely rubbish, 3 weeks ago I had an issue, with the boiler. Do not use. Hard to speak to a human being. No urgency into getting sorted. I have a £3000 limit per year on my boiler. There is a £500 limited per claim, my repair man came to fit a new part. But while talking to him we discussed a separate issue, so he said he would come back and fix that. I have been told this has come over my £500 limited. It’s not the same claim! It a very different issue. Whoopsie want me to pay an extra £400. Using this company does not give you any peace of mind at any level. Update I have had contact and my boiler will be repaired but will update once complete.